We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.
Location: London
Duration: 18/12/2026
Days on site: 2-3
Pay Rate: £304 per day all inc. (PAYE through Umbrella)
Role Description:
Test Assurance & Governance
Provide independent QA oversight for the Contact Centre migration programme.
Review and challenge vendor test strategies, plans, schedules, and coverage.
Ensure appropriate testing is conducted across: Regression testing, Network configuration validation, Disaster recovery / backup validation, Call recording validation, Integration testing, Rollback and recovery testing and End-to-end business process validation
Assess risks, gaps, and quality concerns and provide recommendations to leadership.
Establish entry/exit quality gates and sign-off criteria.
Collaborate with client leadership, vendors, business users, and technical teams.
Provide assurance updates, status reports, and escalation management.
Facilitate defect triage and governance meetings.
Test Management & Delivery
Define and baseline test packs and traceability matrices
Monitor defect lifecycle and enforce Priority 1 / Priority 2 zero-tolerance governance
Validate test evidence and completion reporting.
Ensure business sign-offs and test completion certification are achieved
The candidate will support and govern activities across: Image Build Validation, Technical Validation, Test Readiness Quality Gates, User Acceptance Testing, Defect Management, Exit Approval Governance and Programme Closure & Lessons Learned
Preferred
Experience in the insurance or financial services domain.
Familiarity with infrastructure migration assurance frameworks.
Knowledge of UAT governance and quality gates.
Test Specialist employer: eTeam
As a Global Recruitment specialist, we pride ourselves on fostering a collaborative and innovative work culture in Manchester, where our Service Designers can thrive. With a focus on employee growth, we offer opportunities for professional development and the chance to work on impactful projects across diverse regions. Our commitment to work-life balance, with a flexible onsite schedule, ensures that our team members can excel both personally and professionally.
