At a Glance
- Tasks: Coordinate outsourced services, manage customer requests, and drive operational efficiency.
- Company: Join a dynamic team in Telford focused on service delivery excellence.
- Benefits: Full-time contract until January 2027 with opportunities for growth.
- Other info: Work onsite in a collaborative environment with a focus on continuous improvement.
- Why this job: Be the key link between teams and vendors, making a real impact on service quality.
- Qualifications: Strong communication skills, organisation, and data analysis experience required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Telford, TF7 4QL, UK
Job Type: Full-time contract, Until January 2027
Work Model: Onsite
Position Summary:
The Service Delivery & Outsourcing Coordinator is responsible for managing and coordinating outsourced service activities within the operations organisation. This role ensures timely and accurate processing of customer requests, RFQs, quotations, and purchase orders while maintaining alignment with defined turnaround times (TAT) and customer contractual commitments. The coordinator serves as a key point of contact between internal stakeholders, external vendors, and logistics teams to drive operational efficiency and service quality. The role also supports process improvements, data analysis, and reporting to enhance service delivery and cost-effectiveness across the outsourcing value chain.
Key Responsibilities:
- Manage sourcing and outsourcing tasks, including RFQs, Customer Quotation, purchase order processing and vendor onboarding.
- Ensure accurate data entry and adherence to defined turnaround times (TAT).
- Prioritise daily customer orders, proactively communicating status updates and addressing escalations as needed.
- Coordinate with internal teams and global stakeholders for smooth procurement execution.
- Monitor and manage Turn Around Time (TAT) for outsourced jobs, adhering to customer contractual commitments.
- Process customer requests efficiently, coordinating with suppliers and logistics to ensure timely execution.
- Analyse procurement data, generate reports, and identify opportunities for process improvement and cost savings.
- Support global procurement initiatives, system enhancements, and adhoc projects.
- Contribute to continuous improvement, automation, and reporting efforts.
Skills:
- Excellent English - verbal and written communication skills in English is mandatory.
- Strong organisation skills with the ability to manage daily activities and handle incoming requests, emails, and phone calls from suppliers.
- Quantitative data analysis skills, including proficiency in Microsoft Excel, PowerPoint and Word.
- A strong understanding of supply chain processes and/or negotiation strategies is an advantage.
- Experience working with suppliers and cross-functional teams.
- High attention to detail, with strong analytic skills and consistent execution of process protocols as required.
- Ability to track and report progress results to team members, peers, and management as required.
- Experience and proficiency with ERP and CRM systems such as Oracle or SalesForce is an advantage.
- Flexible to work to the UK time zone, with a requirement to be in the office 5-days a week.
Education:
- Bachelors Degree or equivalent experience. Typically, 2-4 years of relevant experience for entry to this level would be beneficial.
Procurement Coordinator in Telford employer: eTeam
As a Global Recruitment specialist, we pride ourselves on fostering a collaborative and innovative work culture in Manchester, where our Service Designers can thrive. With a focus on employee growth, we offer opportunities for professional development and the chance to work on impactful projects across diverse regions. Our commitment to work-life balance, with a flexible onsite schedule, ensures that our team members can excel both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Procurement Coordinator in Telford
✨Get Savvy with Industry Perks
Join procurement and purchasing forums or groups where pros hang out, like CIPS (Chartered Institute of Procurement & Supply). They'll share the inside scoop on job openings that might not show up on traditional job boards!
✨Show Off Your Skills
Consider creating a portfolio that outlines your achievements in procurement, like cost-saving initiatives or supplier management strategies. Having tangible evidence of your skills can really set you apart when applying to companies like eTeam.
✨Tap into Your Network
Leverage LinkedIn to connect with professionals in procurement—follow relevant hashtags, join groups, and engage in discussions. This is a great way to get noticed by potential employers before they even post a job!
✨Keep Your Eyes on Job Boards
With full-time positions, timing can be everything. Set alerts on job boards specifically for procurement roles. Don't wait for a job posting to close; apply through our website as soon as you see a fit—being proactive can give you the edge!
We think you need these skills to ace Procurement Coordinator in Telford
Some tips for your application 🫡
Show Off Your Procurement Know-How:When you're crafting your CV, make sure to highlight any procurement-specific skills you've got. Talk about your experience with supplier negotiations, cost analysis, or inventory management. If you’ve used software like SAP or Oracle, don’t forget to mention that too – it shows you know your way around the tech side of things!
Quantify Your Achievements:In procurement, numbers matter. Use your CV and cover letter to showcase any quantifiable achievements you've made in reducing costs or improving efficiencies. For example, mentioning that you helped save 20% on purchasing costs last year is way more impressive than just saying you managed the budget!
Tailor Your Cover Letter to eTeam:Your cover letter should read like you’re chatting directly to eTeam. Research the company’s procurement strategy, mention how your skills align with their goals, and share your enthusiasm for contributing to their success. This personal touch can really set you apart from the crowd!
Professional Certs Can Go a Long Way:If you've got any procurement-related certifications, such as CIPS or APICS, make sure they're front and centre on your CV. These qualifications show you're serious about your career in procurement and are committed to continuous learning. It’s a great way to signal your expertise and dedication to potential employers like eTeam.
How to prepare for a job interview at eTeam
✨Show Off Your Negotiation Skills
In procurement, strong negotiation skills are key. Be ready to share examples of past negotiations where you've successfully saved costs or improved supplier terms. We want to hear how you approached those situations and the strategies you used to achieve positive outcomes!
✨Know Your Tools
Make sure you’re familiar with procurement software and tools commonly used in the industry, such as SAP Ariba or Coupa. Come prepared to discuss any experiences you've had with these tools or similar platforms, as we need someone who can hit the ground running at eTeam!
✨Understand Market Trends
As a procurement professional, being aware of market trends can set you apart. Brush up on recent developments in supply chain management or procurement best practices and think about how they could impact your role at eTeam. Bringing a current perspective will show your enthusiasm for the industry.
✨Demonstrate Your Team Player Attitude
A full-time position means you'll be working closely with various teams. Be prepared to discuss how you collaborate with others, manage conflicts, and build relationships with stakeholders. Sharing anecdotes about past teamwork experiences will highlight your ability to fit into eTeam's culture.
