At a Glance
- Tasks: Lead a team in designing and optimising AWS contact centre solutions.
- Company: Global recruitment specialist with a focus on innovative tech solutions.
- Benefits: Competitive pay rate, hybrid work model, and mentorship opportunities.
- Other info: Fast-paced environment with potential for career advancement.
- Why this job: Make a real impact by enhancing customer experiences with cutting-edge technology.
- Qualifications: Experience in AWS, Python, and team leadership required.
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.
Location: London, (Hybrid - 2 /3 days per week onsite)
Duration: 12 months
Pay Rate: £ 749/day (PAYE through FCSA Umbrella)
Detailed Job Description:
- Provide technical leadership and mentorship to a team of engineers working on Client Connect and AWS solutions.
- Collaborate with cross-functional teams, including architects, product managers, and developers, to define system requirements and design solutions.
- Design, implement, and optimize Client Connect contact centre solutions, including integrations with CRM systems and third-party tools.
- Utilize AWS services (e.g., Lambda, DynamoDB, API Gateway, CloudWatch, S3, IAM) to build scalable and resilient architectures.
- Enhance customer experience by implementing features like IVR, Chatbots, Call Routing, and Analytics on Client Connect.
- Develop and maintain Infrastructure as Code (IaC) using Terraform to automate the provisioning of AWS resources.
- Implement CI/CD pipelines using GitHub Actions or other tools to ensure smooth deployment and integration processes.
- Write clean, maintainable, and efficient code in Python to support automation, data processing, and backend development.
- Act as a point of contact for escalations and critical technical challenges.
If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often shortlisted within 48 hours.
Technical Lead employer: eTeam
As a leading Global Recruitment specialist, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and collaboration. Our London office offers a hybrid working model, allowing for flexibility while providing access to cutting-edge projects in AWS and contact centre solutions. With competitive pay rates and opportunities for mentorship, we empower our Technical Leads to drive innovation and enhance customer experiences in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work with AWS or in contact centre solutions. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects, especially those involving Python, Terraform, and AWS services. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on technical questions related to AWS Connect and CI/CD pipelines. Practise explaining your past projects and how you tackled challenges, as this will demonstrate your leadership and problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed quickly. Plus, we often shortlist candidates within 48 hours, so you won’t be left waiting long!
We think you need these skills to ace Technical Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with AWS, Python, and Terraform. We want to see how your skills align with the Technical Lead role, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this position. We love seeing enthusiasm and a clear understanding of the role, so let your personality come through.
Showcase Leadership Experience:As a Technical Lead, we’re looking for someone who can mentor and guide a team. Highlight any previous leadership roles or experiences where you’ve successfully led projects or teams.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the quickest way for us to receive your application and get in touch with you. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at eTeam
✨Know Your Tech Inside Out
Make sure you’re well-versed in AWS services like Lambda, DynamoDB, and API Gateway. Brush up on your Python skills and be ready to discuss how you've used these technologies in past projects. Being able to talk confidently about your technical expertise will impress the interviewers.
✨Showcase Your Leadership Skills
As a Technical Lead, you'll need to demonstrate your ability to mentor and guide a team. Prepare examples of how you've successfully led projects or supported your colleagues in overcoming challenges. Highlight your collaborative experiences with cross-functional teams to show you can work well with others.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific technical challenges or project scenarios. Think through potential problems related to contact centre solutions and be ready to explain your thought process and decision-making. This will show your problem-solving skills and technical acumen.
✨Understand the Company’s Needs
Research the company and its clients to understand their goals and challenges. Tailor your responses to align with their mission and how your skills can help enhance customer experience. Showing that you’ve done your homework will set you apart from other candidates.
