Job Description
Role Title: Cisco Telephony & Videoconferencing Engineer
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Location: Stevenage Hertfordshire -100% onsite
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Duration: 31/12/2027
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Clearance Required: Active SC Clearance
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Role Description:
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- Participate, lead and implement Cisco Telephony & Videoconferencing Projects.
- Occasionally assist operational teams (L1 & L2). Oriented to complex incident resolution
- Major incident (qualification, action plan, resolution, RCA, knowledge)
- Problem management
- Ensure the transfer of skills to technicians and engineers.
- Respond to specific customer requests in coordination with the Capgemini Team Leader/SDM.
- Update technical documentation (HLD & LLD) and procedures.
- Perform hardware & configuration tests.
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Skills:
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- CISCO environment at least 5 years of experience.
- Good knowledge of the Cisco telephony and video conferencing environment.
- Knowledge of Cisco Telephony environment v12.5: (CUCM, Unity Connection, Jabber, IPPhone, ...)
- Knowledge of Cisco Video conferencing: CMS, and Cisco video conferencing (endpoints, TMS, ...)
- Knowledge of the VMware suite v7/v8.
- Mastery of SIP/H323 protocols.
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Extra Knowledge is a plus:
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- Kurmi, Telisca, Real Time Monitoring tool, Prognosis, PeterConnects ecosystems
- Knowledge of WAN/LAN networks and security.
- Systems administration and PC environment would be a plus
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Soft skills:
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- Team worker
- Change adaptability
- Sense of service
- Rigorous
- Curious
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Cisco Telephony & Videoconferencing Engineer in Stevenage employer: eTeam
As a SQL DBA Lead in Manchester, you will join a dynamic team that values expertise and collaboration, offering a supportive work culture where your contributions are recognised. The company prioritises employee growth through mentorship opportunities and continuous learning, ensuring you can advance your skills in a secure and innovative environment. With a focus on performance and security, this role provides the chance to work on enterprise-level database operations while enjoying the benefits of a fully onsite position in a vibrant city.
