At a Glance
- Tasks: Lead user research to enhance experiences and drive transformation initiatives.
- Company: Global recruitment specialist with a focus on user-centred design.
- Benefits: Competitive pay rate of £420 per day, flexible work setup.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Make a real impact by shaping user experiences and driving innovation.
- Qualifications: 8+ years in UX Research or Experience Design, strong design skills.
The predicted salary is between 84000 - 84000 £ per year.
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.
- Role Title: User Research/Experience Designer
- Work setup: 3-4 days onsite/week
- Pay Rate: £420 per day all inc. (PAYE through Umbrella)
- Role Purpose
- We are seeking an experienced UX Researcher with strong design capabilities to lead user-centered discovery and transformation initiatives.
- This role is ideal for someone who excels at understanding complex user needs, conducting exploratory research, and translating insights into end-to-end journey improvements and future-state service experiences.
- The successful candidate will work closely with Business Architects, Product Leads, Service Designers, Business Analysts, and Technology teams to shape strategic transformation outcomes, ensuring customer and operational needs are at the heart of solution design.
Key Responsibilities
- Lead early-stage exploratory and generative research to uncover user needs, pain points, behaviors, and opportunities.
- Plan and facilitate user interviews, contextual inquiries, ethnographic research, workshops, surveys, and usability studies.
- Synthesize research findings into actionable insights and recommendations.
- Develop personas, user needs frameworks, experience principles, and opportunity areas.
- Map current-state and future-state customer and operational journeys.
- Identify friction points, unmet needs, process inefficiencies, and service gaps.
- Support the design of end-to-end experiences across multiple channels and touchpoints.
- Collaborate with Business Architects and Product Leads to shape future-state operating models and service experiences.
- Create wireframes, concepts, prototypes, and experience flows to communicate design solutions.
- Translate research insights into intuitive, user-centered designs.
- Partner with UI designers to ensure consistent and accessible user experiences.
- Validate design concepts through iterative testing and feedback.
- Facilitate workshops and co-design sessions with business, operations, product, and technology stakeholders.
- Present research findings and recommendations to senior stakeholders.
- Advocate for user-centered design principles throughout the programme lifecycle.
- Required Skills & Experience
- 8+ years of experience in UX Research, Service Design, or Experience Design.
- Strong experience conducting exploratory/discovery research.
- Proven experience mapping and redesigning end-to-end customer journeys.
- Expertise in qualitative research methods and insight synthesis.
- Experience facilitating workshops and stakeholder engagement sessions.
- Strong wireframing and prototyping skills.
- Ability to translate research into strategic recommendations and future-state designs.
- Experience working within complex transformation programmes.
Desirable
- Identify opportunities to leverage AI, automation, and emerging technologies to improve customer and employee experiences.
- Conduct research to understand user trust, adoption barriers, and behavioral impacts of AI-enabled services.
- Evaluate how AI can simplify journeys, reduce friction, improve decision-making, and enhance service outcomes.
- Service Design expertise.
- Experience supporting Target Operating Model (TOM) or transformation initiatives.
- Knowledge of accessibility and inclusive design principles.
- Preferred Tools
- Figma
- Miro
- Fig Jam
- Dovetail
- User Testing
- Optimal Workshop
- Qualtrics
- Adobe Creative Suite
- Microsoft Office 365
- Success Measures
- Clear understanding of user needs and pain points.
- High-quality journey maps and service blueprints.
- Insight-driven recommendations informing transformation decisions.
- Strong stakeholder alignment on future-state experiences.
- User-centred solutions that improve customer and operational outcomes.
If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible.
Please note, candidates are often Shortlisted within 48 hours.
User Researcher in Slough employer: eTeam
As a Global Recruitment specialist, we pride ourselves on fostering a collaborative and innovative work culture in Manchester, where our Service Designers can thrive. With a focus on employee growth, we offer opportunities for professional development and the chance to work on impactful projects across diverse regions. Our commitment to work-life balance, with a flexible onsite schedule, ensures that our team members can excel both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land User Researcher in Slough
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at eTeam for a User Researcher, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like eTeam before they go live!
We think you need these skills to ace User Researcher in Slough
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like User Researcher at eTeam, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work eTeam does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to eTeam. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at eTeam.
How to prepare for a job interview at eTeam
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with eTeam, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. eTeam might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at eTeam!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what eTeam is looking for.
