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- Tasks: Manage and enhance the IT service catalogue while collaborating with stakeholders.
- Company: Join a leading Global IT Recruitment specialist supporting clients across UK, Europe, and Australia.
- Benefits: Enjoy a diverse and inclusive workplace where you can be your authentic self.
- Why this job: This role offers a chance to impact service delivery and work in a collaborative environment.
- Qualifications: Experience with service catalogue tools and strong ITIL knowledge are essential.
- Other info: Position requires active SC clearance and is office-based in Salisbury for 6 months.
The predicted salary is between 36000 - 60000 £ per year.
We are Global IT Recruitment specialist that provides support to the clients across UK, Europe and Australia. We have an excellent job opportunity for you.
Job Title: Service Level Reporting Manager
Clearance : (Need Active SC Clearance)
Duration: 6 Months
Location: Salisbury (office full time)
Job Description:
Develop and Maintain Service Catalogue: Create, update, and manage the IT service catalogue, ensuring all services are accurately described and categorised.
Stakeholder Engagement: Collaborate with IT service owners, business units, and other stakeholders to gather requirements and ensure the catalogue meets their needs.
Service Documentation: Ensure all service descriptions, SLAs, and related documentation are complete, accurate, and up to date.
Continuous Improvement: Regularly review and improve the service catalogue to enhance usability and relevance.
Training and Support: Provide training and support to users of the service catalogue, ensuring they understand how to access and utilise the information.
Reporting and Metrics: Develop and maintain metrics to measure the effectiveness and usage of the service catalogue.
You can bring your whole self to work. At client, striving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.
Your skills and experience
Experience with service catalogue management tools.
Strong understanding of ITIL framework and service management principles.
Excellent communication and interpersonal skills.
Ability to work collaboratively with cross-functional teams.
Strong organisational and project management skills.
Proficiency in IT service management tools and software.
Service Delivery Manager employer: eTeam
Contact Detail:
eTeam Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Familiarize yourself with the ITIL framework and service management principles. Understanding these concepts will not only help you in your role but also demonstrate your commitment to the field during discussions with potential employers.
✨Tip Number 2
Network with professionals in the IT service management space. Attend industry events or join online forums where you can connect with others who have experience in service catalogue management. This can lead to valuable insights and potential job referrals.
✨Tip Number 3
Showcase your experience with service catalogue management tools by discussing specific projects or initiatives you've led. Be prepared to explain how you improved service delivery or user engagement through these tools.
✨Tip Number 4
Highlight your communication and interpersonal skills during interviews. Since stakeholder engagement is crucial for this role, be ready to share examples of how you've successfully collaborated with cross-functional teams in the past.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Delivery Manager position. Highlight key responsibilities such as developing and maintaining the service catalogue, stakeholder engagement, and continuous improvement.
Tailor Your CV: Customize your CV to reflect your experience with service catalogue management tools and your understanding of the ITIL framework. Use specific examples that demonstrate your skills in communication, collaboration, and project management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service delivery and your commitment to equity, diversity, and inclusion. Mention how your background aligns with the company's values and the specific requirements of the role.
Highlight Relevant Metrics: In your application, include any metrics or achievements from previous roles that demonstrate your ability to measure effectiveness and improve service delivery. This will show your potential employer that you can bring value to their team.
How to prepare for a job interview at eTeam
✨Understand the ITIL Framework
Make sure you have a solid grasp of the ITIL framework and service management principles. Be prepared to discuss how you've applied these concepts in your previous roles, as this will demonstrate your expertise and alignment with the job requirements.
✨Showcase Your Communication Skills
Since the role involves stakeholder engagement, practice articulating your thoughts clearly and concisely. Prepare examples of how you've successfully collaborated with cross-functional teams and communicated complex information to diverse audiences.
✨Highlight Your Experience with Service Catalogue Management Tools
Be ready to discuss specific tools you've used for service catalogue management. Share any relevant experiences where you developed or maintained a service catalogue, emphasizing your ability to ensure accuracy and usability.
✨Demonstrate Continuous Improvement Mindset
Prepare to talk about instances where you've identified areas for improvement within a service catalogue or similar documentation. Discuss how you implemented changes and the positive outcomes that resulted, showcasing your commitment to enhancing processes.
