At a Glance
- Tasks: Lead sales operations for global retail, managing forecasts and performance tracking.
- Company: Dynamic company in Shoreditch with a hybrid work culture.
- Benefits: Competitive salary, paid holidays, pension, and flexible working arrangements.
- Other info: Opportunity for career growth and to work with diverse teams globally.
- Why this job: Join a fast-paced environment and make a real impact on global retail operations.
- Qualifications: 5+ years in sales or revenue operations with strong analytical skills.
The predicted salary is between 80000 - 98000 € per year.
Location: Shoreditch (Hybrid – 3 days per week onsite)
Duration: 12 months contract initially
Max. Budget: £80k - £98k per annum + paid holidays + pension or £400 - £513 per day Inside IR35
Job Description:
- The dedicated Sales Operations owner for the Partnerships Retail business, will manage forecasting, performance tracking, budget oversight, and operational cadence for the global retail rebate programme.
- Partnering closely with Sales, Finance, FP&A, Global Ops, Partner Ops and our external Vistex agency you will ensure the business runs on a consistent set of KPIs, with an accurate forecast, and a tight payment process.
- In this global individual contributor role, you will adapt your schedule across Americas, EMEA, and APAC time zones. You will operate with minimal supervision in a fast paced, evolving environment.
What You Will Do:
Forecasting Planning
- Own the operational forecast for the retail rebate budget — building scenario-based models (low/mid/high) that incorporate price changes, product transitions, partner mix, macro factors and historical performance.
- Continuously refine forecast methodology to drive accuracy improvements (target ±5%) and reduce unplanned variances or executive escalations.
- Translate promotional plans into multi-quarter financial outlooks, with clearly documented assumptions and buffer zones, working alongside Sales and Finance.
- Drive the operational input into the annual Pricing Action Request (PAR) cycle and any in-year amendments, ensuring forecasts and approvals stay aligned.
Performance Reporting Analytics
- Run the bi-weekly and monthly performance review cadence — preparing standardised views, surfacing actuals vs. forecast and call-outs across KPIs (Sell-Through NIR, GNARR, Redemption ARR, Cost-of-Sale).
- Define and maintain a single source of truth performance dashboard, partnering with data science/partner ops to integrate multiple data sources (e.g., Databricks, SAP, partner sell-through and Vistex spend).
- Establish clear escalation triggers (Green/Amber/Red) and translate variances into actionable insight for leadership.
- Develop deeper partner-, product- and geo-level analytics to inform commercial and promotional decisions.
Operational Process Governance
- Own the operational cadence between Sales, Finance, APC Ops and Vistex — ensuring PO/PR raising, accruals, rebate processing and partner payments happen on time, every quarter.
- Track PO balances against forecasted obligations and Vistex spend; partner with APC Ops to trigger PO amendments before issues surface.
- Maintain documentation, SOPs and playbooks so the process is durable, auditable and not personality-dependent.
- Identify automation and tooling opportunities (reporting automation, RPA, AI-assisted analysis) to reduce manual effort and cycle time.
Stakeholder Engagement Narrative
- Be the operational glue across a multi-stakeholder ecosystem: Retail Sales, Finance/FP&A, Rev Ops, Global Sales Ops, Partner Ops, APC Ops and Vistex.
- Package performance, variance and spend stories into clear narratives for SVP+ leadership reviews — connecting numbers to commercial reality (ARR growth, incrementality, partner dynamics).
- Support quarterly executive reviews and QRF submissions with Sales and Finance leadership, ensuring a single, aligned outlook.
What You Will Need to Succeed:
- 5+ years in a Sales Operations, Revenue Operations, Channel Operations or FP&A role — ideally with exposure to channel, retail, partner or contra-revenue businesses.
- Direct experience owning forecasting, budget management and performance reporting for a sizeable budget line or P&L.
Analytical Technical Skills
- Strong financial and commercial acumen, with the ability to build complex scenario models in Excel and translate output into clear business decisions.
- Comfort working with large, imperfect datasets across multiple systems (SAP, Databricks, partner files, finance systems). SQL or equivalent querying experience an advantage.
- Hands-on experience building and maintaining dashboards in Power BI, Tableau or equivalent.
Communication Stakeholder Management
- Outstanding written and verbal communication skills — able to distil detailed analysis into a crisp, one-page narrative for senior leadership.
- Demonstrated ability to influence and align across business units, finance partners and external agencies without direct authority.
- Confident facilitating recurring reviews, driving decisions to closure and holding cross-functional partners to commitments.
Operating Style
- Self-starter attitude — comfortable defining your own operating model, building the playbook as you go, and working independently.
- Strong project/program management approach (plans, turning points, owners, dates) with a controls/audit-ready attitude on financial processes.
- Process improvement orientation — an instinctive feel for what should be standardised, automated or eliminated.
Nice to have:
- Prior exposure to subscription/SaaS commercial models and indirect routes-to-market.
- Familiarity with client’s commercial model, products and internal systems.
Sales Operation Manager employer: eTeam
As a Sales Operations Manager in Shoreditch, you will thrive in a dynamic and collaborative work culture that values innovation and employee growth. With a competitive salary package, hybrid working model, and opportunities for professional development, this role offers a unique chance to make a significant impact within a global retail environment while enjoying the vibrant atmosphere of one of London's most creative districts.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Operation Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that Sales Operation Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to be able to speak their language and show how your experience aligns with their needs. Practice common interview questions and have your own questions ready to impress!
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive decisions in past roles. We love candidates who can turn numbers into narratives, especially when it comes to forecasting and performance tracking.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for talented individuals who can bring their unique skills to our team.
We think you need these skills to ace Sales Operation Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Operation Manager role. Highlight your experience in forecasting, budget management, and performance reporting. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Mention specific experiences that relate to the job description and show us your passion for sales operations.
Showcase Your Analytical Skills:Since this role involves a lot of data analysis, make sure to highlight your analytical skills in your application. Share examples of how you've used data to drive decisions or improve processes in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at eTeam
✨Know Your Numbers
As a Sales Operation Manager, you'll be expected to handle complex forecasting and performance metrics. Brush up on your financial acumen and be ready to discuss how you've managed budgets and forecasts in the past. Bring examples of scenario models you've built and how they impacted business decisions.
✨Master the Tools
Familiarity with tools like Excel, Power BI, and SQL is crucial for this role. Make sure you can talk about your experience with these tools confidently. If possible, prepare to demonstrate your skills or share specific projects where you used these tools to drive results.
✨Communicate Clearly
Outstanding communication skills are a must. Practice distilling complex data into simple narratives. Be prepared to explain how you've influenced stakeholders in previous roles and how you can package performance insights for senior leadership.
✨Show Your Self-Starter Attitude
This role requires a self-starter who can work independently. Think of examples where you've defined your own processes or improved existing ones. Be ready to discuss how you approach project management and ensure that your work aligns with broader business goals.
