Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage and support Remedy Suite processes like Incident and Change Management.
- Company: Join a global recruitment specialist serving clients across EMEA, APAC, US, and Canada.
- Benefits: Enjoy remote work flexibility and competitive pay of £563/day.
- Why this job: Be part of a dynamic team with opportunities for growth and impactful projects.
- Qualifications: Experience with Remedy version 20.02 and ITSM processes is essential.
- Other info: Active SC Clearance required; candidates often shortlisted within 48 hours.
The predicted salary is between 42000 - 84000 £ per year.
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.
Role Title: Remedy Consultant-Active SC Clearance
Location: Remote
Duration: 6 months from the start date
Rate: 563GBP/Day(Inside IR35)
Role Description:
• Experience and/or capability to manage Remedy version 20.02 including the following modules/processes (Service Level Management, Incident, Problem, Change Management, Knowledge Management and Service Request Management)
• Provide technical support of the Remedy Suite including CMDB, Asset Management, Service/Incident/Problem/Change management within the production and non-live environment
• Managing CMDB data model and Asset / CI Audit Log
• Experience undertaking daily checks
• Experience in the management and resolution of Remedy Incident
• Configuring and customising components of ITSM – Incident, Problem, Change, Task, SRM, SLM and CMDB
• Experience of Asset Management
• Create and/or update Remedy documentation to comply with software lifecycle methodologies
• Integration of Remedy with external reporting systems
• Desirable – experience generating reports from multiple Remedy sources
• Desirable – experience with direct database query technologies
• Experience supporting all stages of the Software Development Lifecycle (SDLC)
If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible.
Please note, candidates are often Shortlisted within 48 hours.
Remedy Consultant employer: eTeam
Contact Detail:
eTeam Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remedy Consultant
✨Tip Number 1
Familiarise yourself with the latest features and updates of Remedy version 20.02. Being well-versed in the specific modules like Service Level Management and Incident Management will give you an edge during discussions.
✨Tip Number 2
Network with professionals in the field, especially those who have experience with Remedy. Engaging in relevant forums or LinkedIn groups can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with CMDB and Asset Management in detail. Be ready to share specific examples of how you've managed data models and conducted audits in previous roles.
✨Tip Number 4
Brush up on your knowledge of the Software Development Lifecycle (SDLC). Understanding how Remedy fits into this process will help you articulate your value to the team during interviews.
We think you need these skills to ace Remedy Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Remedy version 20.02 and the specific modules mentioned in the job description. Use keywords from the job listing to ensure your application stands out.
Craft a Strong Cover Letter: Write a cover letter that explains why you are a great fit for the Remedy Consultant role. Mention your experience with Service Level Management, Incident Management, and any other relevant processes. Be sure to express your enthusiasm for the position.
Showcase Technical Skills: In your application, clearly outline your technical skills related to the Remedy Suite, including CMDB management and Asset Management. Provide examples of how you've successfully managed incidents or configured ITSM components in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a technical role like this.
How to prepare for a job interview at eTeam
✨Know Your Remedy Modules
Make sure you have a solid understanding of the specific Remedy modules mentioned in the job description, such as Incident, Problem, and Change Management. Be prepared to discuss your experience with these modules and how you've used them in past roles.
✨Demonstrate Technical Proficiency
Since the role requires technical support of the Remedy Suite, be ready to showcase your technical skills. Prepare examples of how you've managed CMDB data models or resolved incidents effectively in previous positions.
✨Familiarise Yourself with SDLC
Understanding the Software Development Lifecycle (SDLC) is crucial for this role. Brush up on your knowledge of each stage and be prepared to discuss how you've supported projects through the SDLC in your past experiences.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific situations where you've had to troubleshoot issues within the Remedy system and how you approached those challenges.
