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- Tasks: Manage and support Remedy Suite, including incident and change management.
- Company: Join a global recruitment specialist with clients across EMEA, APAC, US, and Canada.
- Benefits: Enjoy remote work flexibility and competitive pay of £563/day.
- Why this job: Gain valuable experience in ITSM while working on impactful projects.
- Qualifications: Active SC Clearance and experience with Remedy version 20.02 required.
- Other info: Shortlisting happens within 48 hours, so apply quickly!
The predicted salary is between 42000 - 84000 £ per year.
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.
Role Title: Remedy Consultant-Active SC Clearance
Location: Remote
Duration: 6 months from the start date
Rate: 563GBP/Day(Inside IR35)
Role Description:
• Experience and/or capability to manage Remedy version 20.02 including the following modules/processes (Service Level Management, Incident, Problem, Change Management, Knowledge Management and Service Request Management)
• Provide technical support of the Remedy Suite including CMDB, Asset Management, Service/Incident/Problem/Change management within the production and non-live environment
• Managing CMDB data model and Asset / CI Audit Log
• Experience undertaking daily checks
• Experience in the management and resolution of Remedy Incident
• Configuring and customising components of ITSM – Incident, Problem, Change, Task, SRM, SLM and CMDB
• Experience of Asset Management
• Create and/or update Remedy documentation to comply with software lifecycle methodologies
• Integration of Remedy with external reporting systems
• Desirable – experience generating reports from multiple Remedy sources
• Desirable – experience with direct database query technologies
• Experience supporting all stages of the Software Development Lifecycle (SDLC)
If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible.
Please note, candidates are often Shortlisted within 48 hours.
Remedy Consultant employer: eTeam
Contact Detail:
eTeam Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remedy Consultant
✨Tip Number 1
Familiarise yourself with the latest features and updates of Remedy version 20.02. Being well-versed in the specific modules like Service Level Management and Incident Management will show your expertise and readiness for the role.
✨Tip Number 2
Network with current or former Remedy Consultants on platforms like LinkedIn. Engaging with professionals in the field can provide insights into the role and may even lead to referrals, which can significantly boost your chances.
✨Tip Number 3
Prepare to discuss your experience with managing CMDB data models and Asset Management during interviews. Be ready to share specific examples of how you've successfully handled these processes in past roles.
✨Tip Number 4
Stay updated on industry trends related to ITSM and Remedy solutions. Demonstrating your knowledge of current best practices and technologies can set you apart from other candidates.
We think you need these skills to ace Remedy Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Remedy version 20.02 and the specific modules mentioned in the job description. Use keywords from the job listing to ensure your application stands out.
Craft a Strong Cover Letter: Write a cover letter that addresses your experience with ITSM processes like Incident, Problem, and Change Management. Explain how your skills align with the requirements of the role and express your enthusiasm for the position.
Showcase Technical Skills: In your application, emphasise your technical support experience with the Remedy Suite, including CMDB and Asset Management. Provide examples of how you've managed and resolved incidents or configured ITSM components.
Highlight Relevant Certifications: If you have any certifications related to Remedy or IT service management, be sure to include them in your application. This can help demonstrate your expertise and commitment to the field.
How to prepare for a job interview at eTeam
✨Know Your Remedy Modules
Make sure you have a solid understanding of the specific Remedy modules mentioned in the job description, such as Incident, Problem, and Change Management. Be prepared to discuss your experience with these modules and how you've used them in past roles.
✨Demonstrate Technical Proficiency
Since the role requires technical support of the Remedy Suite, be ready to showcase your technical skills. Prepare examples of how you've managed CMDB data models or resolved incidents effectively in previous positions.
✨Familiarise Yourself with SDLC
Understanding the Software Development Lifecycle (SDLC) is crucial for this role. Brush up on your knowledge of each stage and be prepared to discuss how you've supported projects through the SDLC in your past experiences.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific situations where you've had to troubleshoot issues within the Remedy system and how you approached those challenges.
