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- Tasks: Deliver top-notch IT support to users across the EMEA region, both onsite and remotely.
- Company: Join a dynamic team of IT professionals in a collaborative environment.
- Benefits: Earn ÂŁ25.99 per hour with hybrid work options and opportunities for growth.
- Other info: Enjoy a smart-casual workplace culture with excellent career development prospects.
- Why this job: Be part of exciting projects and enhance your tech skills while solving real-world problems.
- Qualifications: Experience in IT support and a passion for technology and learning.
The predicted salary is between 52000 - 60000 ÂŁ per year.
Location: Reading (Hybrid – predominantly onsite)
Duration: 11 months (strong possibility of extension)
Rate: ÂŁ25.99 per hour
Role Overview
You will work closely with a small, experienced group of IT professionals, delivering high-quality, customer-focused IT support to end users across the EMEA region. This is a hands-on and varied role where support is provided face-to-face, remotely, and in collaboration with global IT teams. You will handle day-to-day support activities, contribute to projects, and ensure smooth operation of office and user environments. We are looking for someone who enjoys problem-solving, values user experience, and demonstrates a strong “can do / can learn” attitude, with a desire to continuously grow as technology evolves.
Responsibilities
- Provide professional and friendly IT support to end users, both onsite and remotely
- Manage incidents, service requests, and tasks via ServiceNow, Microsoft Teams, and email
- Troubleshoot hardware, software, and connectivity issues across Windows, macOS, and mobile devices (primarily iOS)
- Perform IMAC activities (Install, Move, Add, Change), including:
- New starter setups
- Equipment swaps and decommissioning
AI & Automation Mindset
You don’t need to be an AI expert, but curiosity is key. We value individuals interested in leveraging AI tools to improve productivity, streamline workflows, and enhance troubleshooting—particularly within Microsoft 365 environments.
What We’re Looking For
- Excellent customer service and communication skills
- Calm and structured approach to problem-solving under pressure
- Strong time management and prioritisation skills
- Ability to work independently and collaboratively
- Genuine interest in technology and continuous learning
- Experience supporting users in an enterprise environment
Experience & Background
- Several years of experience in IT support or workplace technology
- Experience within a global or multi-site organisation is an advantage
- Familiarity with ITIL principles is beneficial
- Relevant degree or equivalent practical experience
- Predominantly onsite role with hybrid flexibility when needed
- Occasional travel across the UK and EMEA region
- Collaborative and respectful team culture
- Smart-casual working environment
- Corporate office and data centre ('remote hands') exposure
IT Support Specialist in Reading employer: eTeam
Contact Detail:
eTeam Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist in Reading
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you'd troubleshoot specific issues or handle difficult users. We want you to show off that problem-solving mindset!
✨Tip Number 3
Show your passion for technology! During interviews, share examples of how you've kept up with tech trends or used AI tools in your previous roles. It’ll demonstrate your eagerness to learn and grow.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace IT Support Specialist in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Specialist role. Highlight your customer service skills, problem-solving abilities, and any relevant tech experience to show us you're the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about IT support and how your background aligns with our needs. Don’t forget to mention your interest in continuous learning and technology!
Showcase Your Tech Skills: We want to see your technical know-how! Be sure to include any experience with Windows, macOS, Microsoft 365, or ITSM platforms like ServiceNow. If you've dabbled in AI tools, let us know—curiosity is key!
Apply Through Our Website: Ready to take the plunge? Apply through our website for a smooth application process. We can’t wait to see what you bring to the table and how you can help us deliver top-notch IT support!
How to prepare for a job interview at eTeam
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, macOS, and mobile devices, especially iOS. Be ready to discuss troubleshooting techniques and share examples of how you've resolved issues in the past. This will show that you're not just familiar with the tech but can also handle real-world problems.
✨Show Off Your Customer Service Skills
Since this role is all about providing top-notch support, think of specific instances where you've delivered excellent customer service. Prepare to talk about how you’ve managed difficult situations or helped users feel at ease while resolving their IT issues. A friendly attitude goes a long way!
✨Get Familiar with ITSM Tools
Since you'll be using platforms like ServiceNow, it’s a good idea to have a basic understanding of how these tools work. If you’ve used similar systems before, mention that experience. If not, do a bit of research to understand their functionalities and how they can streamline support processes.
✨Embrace the AI & Automation Mindset
Even if you're not an AI whiz, showing curiosity about how AI can enhance IT support will impress interviewers. Think of ways you could leverage AI tools to improve productivity or troubleshoot more efficiently, especially within Microsoft 365 environments. This shows you're forward-thinking and eager to learn!