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For Companies At a Glance
- Tasks: Lead a team of engineers to deliver top-notch hardware support and manage IT peripherals.
- Company: Join a dynamic organisation focused on operational excellence and customer satisfaction.
- Benefits: Competitive salary, professional development, and opportunities for career growth.
- Why this job: Make a real impact by leading a collaborative team in a fast-paced environment.
- Qualifications: Experience in IT hardware support and strong leadership skills required.
- Other info: SC clearance is essential; embrace a role that values innovation and efficiency.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a Hardware Services Lead to oversee and manage a team of up to 15 engineers across several core sites. This role is pivotal in ensuring the smooth delivery of second-line hardware support, laptop deployments, IT peripherals, procurement fulfilment, and mobile data/SIM management. The successful candidate will combine strong leadership with technical expertise, driving operational excellence through KPIs, SLAs, and supplier engagement.
Key Responsibilities
- Lead and manage a distributed team of up to 15 hardware support engineers.
- Conduct monthly 1-2-1s, performance reviews, and provide coaching to drive professional growth.
- Foster a collaborative, accountable, and customer-focused team culture.
- Oversee second-line break/fix support for laptops, desktops, and IT peripherals.
- Manage laptop deployments, refresh cycles, and peripheral distribution across multiple sites.
- Ensure timely procurement fulfilment of hardware and accessories.
- Administer mobile data and SIM usage, ensuring compliance and cost efficiency.
- Define, monitor, and report against KPIs and SLAs to ensure service excellence.
- Implement continuous improvement initiatives to enhance efficiency and user experience.
- Maintain accurate records of assets, usage, and procurement activities.
- Act as the primary point of contact for hardware and mobile service suppliers.
Skills & Experience
- Proven experience in leading IT hardware support teams across multiple sites.
- Strong knowledge of laptop deployment, break/fix processes, and IT peripheral management.
- Experience in procurement fulfilment and supplier management.
- Familiarity with mobile data/SIM administration and usage monitoring.
- Excellent organisational, communication, and stakeholder management skills.
- Ability to define and track KPIs and SLAs, with a focus on continuous improvement.
- Strong problem-solving skills and a proactive approach to risk management.
Personal Attributes
- Clear communicator with the ability to translate technical issues into business language.
- Practical, solution-oriented mindset with a focus on efficiency and accountability.
- Collaborative leader who empowers teams and builds strong supplier relationships.
- Detail-oriented with a commitment to governance and service excellence.
Hardware Services Lead in Reading employer: eTeam
Contact Detail:
eTeam Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hardware Services Lead in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're not just another candidate, but someone who genuinely fits into their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on showcasing your leadership skills and technical expertise, especially in areas like hardware support and procurement fulfilment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Hardware Services Lead in Reading
Some tips for your application 🫡
Show Off Your Leadership Skills: When you're writing your application, make sure to highlight your experience in leading teams. We want to see how you've managed and motivated others, especially in a tech environment. Share specific examples that demonstrate your ability to foster a collaborative and accountable team culture.
Get Technical: Don’t shy away from showcasing your technical expertise! Mention your knowledge of hardware support, laptop deployments, and IT peripherals. We’re looking for someone who can blend leadership with a solid understanding of the technical side, so be sure to include relevant experiences.
Focus on KPIs and SLAs: Since this role is all about operational excellence, it’s crucial to mention your experience with KPIs and SLAs. Talk about how you’ve defined, monitored, and reported against these metrics in previous roles. This will show us that you understand the importance of service excellence.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at eTeam
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to hardware support, laptop deployments, and IT peripherals. Be ready to discuss specific processes you've managed in the past, as well as any KPIs or SLAs you've tracked.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Think about times when you conducted performance reviews or coaching sessions, and be ready to explain how you fostered a collaborative team culture.
✨Understand the Business Side
Get familiar with procurement fulfilment and supplier management. Be prepared to discuss how you've engaged with suppliers in the past and how you ensured compliance and cost efficiency in mobile data and SIM management.
✨Communicate Clearly
Practice translating technical jargon into business language. During the interview, aim to demonstrate your clear communication skills, especially when discussing complex issues or solutions you've implemented.
