At a Glance
- Tasks: Advise clients on enterprise learning strategies and maximise their investment in solutions.
- Company: Global recruitment specialist with a focus on client support across multiple regions.
- Benefits: Competitive salary, paid holidays, pension, and hybrid working model.
- Other info: Join a dynamic team with opportunities for professional growth and development.
- Why this job: Make a real impact by helping clients achieve their training goals and drive product adoption.
- Qualifications: Understanding of Experience Cloud applications and strong communication skills.
The predicted salary is between 63000 - 77000 £ per year.
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.
- Duration: 6 months contract initially
- Max. Budget: £81.8k per annum + paid holidays + pension or £427 per day Inside IR35
Duties
- The person must have at least a high-level functional knowledge of what the Experience Cloud applications do.
- We don't need a technical expert, but someone who understands the basics from a business value perspective.
- She/he will advise client's customers on designing and orchestrating enterprise learning strategies that accelerate adoption and maximize the value of their investment in client's solutions.
- You will enable customers to fully leverage PLS and Private training offerings through targeted, role-based learning plans informed by needs analysis.
- Using data-driven insights and timely interventions, you will strengthen outcomes, drive demonstrated value, and build trusted advisor relationships that support long-term adoption and renewal.
Requirements
- Ensure customers realize full value from their training investment.
- Assessment of customer goals, user roles, workflows, and skill gaps, informing prescriptive and role-based training plans.
- Design and recommend tailored - strategies using the full range of PLS offerings (Cohorts, Instructor-led training, On Demand content, certifications) in sync with ACS sessions, Ultimate Success programs, Experience League resources.
- Primary advisor for PLS + Private accounts, guiding learning plans that drive product adoption, implementation milestones, and successful use-case execution.
- Ensure programs deliver measurable readiness, customer satisfaction, and subscription renewal readiness.
- Provide timely, data-driven recommendations to mitigate risks, improve engagement, and ensure value realization.
- Collaborate with Customer Success Managers, Consulting teams, and Delivery Managers to coordinate training programs, schedule private sessions, and ensure smooth execution.
- Foster trust, engagement, and advocacy throughout the subscription lifecycle.
- Provide structured feedback to curriculum, content, and delivery teams, contributing to program improvements and roadmap alignment.
- Participate in customer meetings and business reviews to highlight progress, showcase training value, and identify next-phase learning opportunities.
If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible.
Please note, candidates are often Shortlisted within 48 hours.
Pre / Post-Sales Solutions Architect employer: eTeam
As a Global Recruitment specialist, we pride ourselves on fostering a collaborative and innovative work culture in Manchester, where our Service Designers can thrive. With a focus on employee growth, we offer opportunities for professional development and the chance to work on impactful projects across diverse regions. Our commitment to work-life balance, with a flexible onsite schedule, ensures that our team members can excel both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Pre / Post-Sales Solutions Architect
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like eTeam.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like eTeam. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Pre / Post-Sales Solutions Architect
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to eTeam.
How to prepare for a job interview at eTeam
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in eTeam's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services eTeam offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
