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- Tasks: Manage onboarding activities for 30-40 cases, ensuring smooth processes and communication.
- Company: Join a dynamic team in Telford focused on efficient onboarding and administration.
- Benefits: Enjoy a hybrid work model with at least 2 days in the office and competitive pay.
- Why this job: This role offers hands-on experience in a fast-paced environment with opportunities to develop key skills.
- Qualifications: Must have a background in business/admin, excellent communication, and organizational skills.
- Other info: This is a 12-month contract role with potential for growth and learning.
The predicted salary is between 30000 - 42000 £ per year.
Job Title: Onboarding Case Facilitator
Duration: 12 months
Location: Telford – The role is hybrid, at least 2 days a week in the Telford office.
Rate – 134/Day (Inside IR35)(via Umbrella)
This role is critical to the success of the On-boarding process; case facilitators must have excellent communication skills, be able to manage their own case load and cover for colleagues during absences with minimal supervision. The right applicant must have experience in working in a busy administration role and have excellent organizational, Microsoft applications and data entry skills.
Role Details
Ability to work under constant pressure and multi task on boarding activities for an average of 30/40 cases at one time in all activities involved in on boarding to ensure the team adheres to service level agreements and business start dates.
To be able to ensure rigour around the security and on-boarding process, so no breach of the security standard.
A developed ability to communicate face to face/email/telephone with resources/clients/agencies/customers and internal staff.
Ability to identify problems, appreciate the issues and then offer suggestions as to resolving them and if required implementing them.
Ability to write and maintain Processes/Procedures/WINs in line with changes.
o Entering account resource requests on to Access database.
o Using the internal systems to order kit & liaising with desk top services.
o Creating Tifo compliance case for BPSS processing
o Arranging and facilitating BPSS ID verifying sessions with resource.
o Ensuring all documentation is acceptable e.g. visas, passports and criminal record information.
o Processing DBS criminal record checks.
o Contacting referees via Tifo, email or telephone for all employer/agency/academic references.
o Accurately updating the systems with resource details.
o Processing right to work confirmation.
o Processing case referrals
o Creating internal access accounts.
o Issuing new arrival notification information.
o Liaising with supplier/individual throughout the On-boarding process.
o Maintaining tracking tool to ensure status is available and reflects the correct position in the process.
o Dealing with confidential information.
Key Skills Required
o Business and Administration background – Mandatory
o Excellent Customer Service ethos – Mandatory
o Excellent work management skills – Mandatory
o Good working knowledge of MS Office Tools, e.g. Outlook, Word, Access
o Excellent communication skills – Mandatory
o Conflict/Negotiation management skills – Preferable
o Excellent data entry & attention to details skills – Mandatory
o Excellent organisational skills (must have ability to work under pressure/multi task numerous cases and can prioritise without supervision and ability to manage a constant change in workload) – Mandatory
o Good team working skills – Mandatory
o Ability to follow process – Mandatory
Onboarding Case Facilitator employer: eTeam
Contact Detail:
eTeam Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Case Facilitator
✨Tip Number 1
Familiarize yourself with the specific onboarding processes and tools mentioned in the job description, such as Access database and Tifo compliance. This knowledge will not only help you understand the role better but also demonstrate your proactive approach during interviews.
✨Tip Number 2
Highlight your experience in managing multiple cases or tasks simultaneously. Prepare examples from your past roles where you successfully handled a busy workload, as this is crucial for the Onboarding Case Facilitator position.
✨Tip Number 3
Practice your communication skills, especially in scenarios involving conflict resolution or negotiation. Being able to effectively communicate with various stakeholders is essential for this role, so consider role-playing these situations with a friend.
✨Tip Number 4
Research common challenges faced in onboarding processes and think of potential solutions. Being prepared to discuss these during your interview can set you apart as a candidate who is not only qualified but also solution-oriented.
We think you need these skills to ace Onboarding Case Facilitator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in administration roles, particularly focusing on your organizational skills and ability to manage multiple cases. Use specific examples that demonstrate your proficiency with Microsoft applications and data entry.
Craft a Strong Cover Letter: In your cover letter, emphasize your excellent communication skills and customer service ethos. Mention your ability to work under pressure and how you have successfully managed similar workloads in the past.
Showcase Relevant Experience: When detailing your previous roles, focus on tasks that align with the job description, such as processing documentation, liaising with clients, and maintaining tracking tools. This will show that you understand the responsibilities of the Onboarding Case Facilitator role.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no errors. Attention to detail is crucial for this role, so make sure your application reflects that quality.
How to prepare for a job interview at eTeam
✨Showcase Your Communication Skills
Since excellent communication is a must for this role, be prepared to demonstrate your ability to communicate effectively. Share examples of how you've successfully interacted with clients, colleagues, or stakeholders in previous roles.
✨Highlight Your Organizational Abilities
Discuss your experience managing multiple cases simultaneously. Provide specific examples of how you prioritize tasks and maintain organization under pressure, as this will be crucial for handling 30-40 cases at once.
✨Demonstrate Problem-Solving Skills
Be ready to discuss situations where you've identified problems and implemented solutions. This could involve anything from streamlining processes to resolving conflicts, showcasing your proactive approach.
✨Familiarize Yourself with Relevant Tools
Make sure you're comfortable with Microsoft Office applications, especially Access, as well as any internal systems mentioned in the job description. Being able to discuss your proficiency with these tools will show that you're prepared for the technical aspects of the role.
