At a Glance
- Tasks: Analyse incidents and drive service improvements in a global financial services environment.
- Company: Global recruitment specialist with a focus on diverse teams across EMEA, APAC, US, and Canada.
- Benefits: Competitive daily rate, opportunity for professional growth, and dynamic work culture.
- Other info: Work onsite in Manchester with a supportive team and excellent career advancement opportunities.
- Why this job: Join a team that values innovation and collaboration while making a real impact.
- Qualifications: Experience in financial services, ITIL accredited, and strong incident management skills.
The predicted salary is between 66000 - 66000 £ per year.
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.
Location: Manchester (4 days onsite/week)
Rate: 335GBP/Day (Inside IR35)
Job Description:
- Profiles with financial services experience, strong Incident & Problem Management background, ITIL v3/v4, and hands-on use of ServiceNow.
- Excellent communication, stakeholder management, Excel/reporting skills, and be comfortable working across global teams with a service-improvement mindset.
- Experience of working in financial services industry
- Strong incident background and experience of Incident Management in enterprise transformation
- Understanding of Problem Management
- ITIL v3 or V4 accredited
- Knowledge of any incident tracking system such as ServiceNow
- Excellent excel skills
- Reporting skills desirable
- Excellent verbal and written communication skills
- Has the right attitude towards the role and is willing to support all products and any ad hoc tasks
- Demonstrates the ability to work with cross-continental, cross-culture support teams with a proven ability to liaise and coordinate between disparate and multi-disciplined teams
- High level of professionalism when communicating with external clients and internal users
- Results oriented, leading by example with excellent analytical and problem-solving skills
- Maintain an attitude of continual service improvement to help suggest improvements and drive change
If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible.
Please note, candidates are often Shortlisted within 48 hours.
Incident Analyst in Manchester employer: eTeam
As a leading Global Recruitment specialist, we pride ourselves on fostering a dynamic work culture that values collaboration and continuous improvement. Located in the vibrant city of Manchester, our team enjoys a supportive environment with ample opportunities for professional growth, particularly for those in the financial services sector. With a focus on employee development and a commitment to excellence, we offer a rewarding experience for Incident Analysts looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Incident Analyst in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for an Incident Analyst role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Brush up on your ITIL knowledge! Since this role requires ITIL v3/v4 accreditation, make sure you can confidently discuss how you've applied these principles in past roles. It’ll show you’re not just certified, but that you truly understand the framework.
✨Tip Number 3
Prepare for those tricky interview questions! Think about scenarios where you've managed incidents or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, we’re here to support you every step of the way!
We think you need these skills to ace Incident Analyst in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in financial services and incident management. We want to see how your skills align with the role, so don’t be shy about showcasing your ITIL v3/v4 accreditation and any hands-on experience with ServiceNow.
Show Off Your Communication Skills:Since excellent verbal and written communication is key for this role, ensure your application reflects that. Use clear, concise language and structure your CV and cover letter well. We love a good story, so share examples of how you've effectively communicated with stakeholders!
Highlight Your Problem-Solving Mindset:We’re looking for someone who’s results-oriented and has a knack for analytical thinking. In your application, mention specific instances where you’ve successfully tackled problems or suggested improvements in past roles. This will show us you have the right attitude towards continual service improvement.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your CV and get in touch quickly. Plus, it shows you’re serious about joining our team. We can’t wait to hear from you!
How to prepare for a job interview at eTeam
✨Know Your Incident Management Inside Out
Make sure you brush up on your Incident and Problem Management knowledge. Be ready to discuss your hands-on experience with ServiceNow and how you've applied ITIL principles in real-world scenarios. This will show that you’re not just familiar with the concepts, but that you can actually implement them effectively.
✨Showcase Your Financial Services Experience
Since this role is within the financial services sector, be prepared to highlight your relevant experience. Think of specific examples where you've successfully managed incidents or contributed to service improvements in a similar environment. This will help you stand out as a candidate who understands the industry's unique challenges.
✨Communicate Clearly and Confidently
Excellent communication skills are key for this role. Practice articulating your thoughts clearly and concisely. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing past experiences. This will help you convey your points effectively and demonstrate your stakeholder management abilities.
✨Emphasise Your Service-Improvement Mindset
Be ready to discuss how you’ve contributed to continual service improvement in previous roles. Think of specific instances where you identified issues and suggested changes that led to better outcomes. This will show that you’re proactive and results-oriented, which is exactly what they’re looking for.
