At a Glance
- Tasks: Lead sales operations, manage forecasting, and oversee global retail rebate programmes.
- Company: Dynamic company in Shoreditch with a hybrid work culture.
- Benefits: Competitive salary, paid holidays, pension, and flexible working arrangements.
- Other info: Opportunity to work across global time zones and collaborate with diverse teams.
- Why this job: Join a fast-paced environment and make a significant impact on global sales strategies.
- Qualifications: 5+ years in Sales Operations or FP&A, strong financial acumen, and excellent communication skills.
The predicted salary is between 80000 - 98000 € per year.
Location: Shoreditch (Hybrid – 3 days per week onsite)
Duration: 12 months contract initially
Budget: £80k - £98k per annum + paid holidays + pension or £400 - £513 per day Inside IR35
The dedicated Sales Operations owner for the Partnerships & Retail business will manage forecasting, performance tracking, budget oversight, and operational cadence for the global retail rebate programme.
Partnering closely with Sales, Finance, FP&A, Global Ops, Partner Ops and our external Vistex agency, you will ensure the business runs on a consistent set of KPIs, with an accurate forecast and a tight payment process.
In this global individual contributor role, you will adapt your schedule across Americas, EMEA, and APAC time zones. You will operate with minimal supervision in a fast-paced, evolving environment.
Forecasting & Planning- Own the operational forecast for the retail rebate budget — building scenario-based models (low / mid / high) that incorporate price changes, product transitions, partner mix, macro factors and historical performance.
- Translate promotional plans into multi-quarter financial outlooks, with clearly documented assumptions and buffer zones, working alongside Sales and Finance.
- Run the bi-weekly and monthly performance review cadence — preparing standardised views, surfacing actuals vs. forecast and call-outs across KPIs (Sell-Through NIR, GNARR, Redemption ARR, Cost-of-Sale).
- Define and maintain a single source of truth performance dashboard, partnering with data science / partner ops to integrate multiple data sources (e.g., Databricks, SAP, partner sell-through and Vistex spend).
- Develop deeper partner-, product- and geo-level analytics to inform commercial and promotional decisions.
- Own the operational cadence between Sales, Finance, APC Ops and Vistex — ensuring PO/PR raising, accruals, rebate processing and partner payments happen on time, every quarter.
- Identify automation and tooling opportunities (reporting automation, RPA, AI-assisted analysis) to reduce manual effort and cycle time.
- Package performance, variance and spend stories into clear narratives for SVP+ leadership reviews — connecting numbers to commercial reality (ARR growth, incrementality, partner dynamics).
- Support quarterly executive reviews and QRF submissions with Sales and Finance leadership, ensuring a single, aligned outlook.
- 5+ years in a Sales Operations, Revenue Operations, Channel Operations or FP&A role — ideally with exposure to channel, retail, partner or contra-revenue businesses.
- Direct experience owning forecasting, budget management and performance reporting for a sizeable budget line or P&L.
- Strong financial and commercial acumen, with the ability to build complex scenario models in Excel and translate output into clear business decisions.
- Comfort working with large, imperfect datasets across multiple systems (SAP, Databricks, partner files, finance systems). SQL or equivalent querying experience an advantage.
- Hands-on experience building and maintaining dashboards in Power BI, Tableau or equivalent.
- Outstanding written and verbal communication skills — able to distil detailed analysis into a crisp, one-page narrative for senior leadership.
- Demonstrated ability to influence and align across business units, finance partners and external agencies without direct authority.
- Self-starter attitude — comfortable defining your own operating model, building the playbook as you go, and working independently.
- Strong project / program management approach (plans, turning points, owners, dates) with a controls / audit-ready attitude on financial processes.
- Prior exposure to subscription / SaaS commercial models and indirect routes-to-market.
- Familiarity with client’s commercial model, products and internal systems.
Head of Commercial Sales & Operations in London employer: eTeam
As a leading player in the retail sector, our company offers an exceptional work environment in Shoreditch, where innovation meets collaboration. With a strong focus on employee growth, we provide opportunities for professional development and a hybrid working model that promotes work-life balance. Join us to be part of a dynamic team that values your contributions and fosters a culture of excellence and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Commercial Sales & Operations in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their needs, especially in sales operations and forecasting.
✨Tip Number 3
Practice your pitch! Be ready to explain your past achievements in sales operations clearly and confidently. Use numbers to back up your success stories.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Head of Commercial Sales & Operations in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Commercial Sales & Operations role. Highlight your experience in sales operations, forecasting, and budget management. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Mention specific experiences that relate to managing performance tracking and operational cadence, and show us your passion for the industry.
Showcase Your Analytical Skills:Since this role involves a lot of data analysis, make sure to highlight your experience with tools like Excel, Power BI, or Tableau. We love seeing how you've used data to drive decisions in previous roles!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at eTeam
✨Know Your Numbers
Make sure you’re well-versed in the key performance indicators mentioned in the job description. Brush up on your forecasting and budget management skills, and be ready to discuss how you've successfully managed similar responsibilities in the past.
✨Showcase Your Analytical Skills
Prepare to demonstrate your ability to work with large datasets and complex scenario models. Bring examples of dashboards you've built or analytics projects you've led, especially if they involved tools like Power BI or Tableau.
✨Communicate Clearly
Practice distilling complex information into concise narratives. You might be asked to explain a detailed analysis, so think about how you can present your findings in a way that’s easy for senior leadership to understand.
✨Be a Self-Starter
Highlight your experience in defining your own operating model and working independently. Share specific examples of how you've taken initiative in previous roles, especially in fast-paced environments where you had to adapt quickly.
