At a Glance
- Tasks: Deliver top-notch IT support to users across EMEA, both onsite and remotely.
- Company: Join a dynamic team of IT professionals in a hybrid work environment.
- Benefits: Competitive hourly rate, hands-on experience, and opportunities for growth.
- Other info: Great chance to work on exciting projects and enhance your tech skills.
- Why this job: Perfect for problem-solvers who want to make a real impact in tech support.
- Qualifications: Experience with IT support, strong troubleshooting skills, and a positive attitude.
The predicted salary is between 50000 - 60000 € per year.
Location: Reading (Hybrid – predominantly onsite)
Duration: 11 months (strong possibility of extension)
Rate: £25.99 per hour
Role Overview
You will work closely with a small, experienced group of IT professionals, delivering high-quality, customer-focused IT support to end users across the EMEA region. This is a hands-on and varied role where support is provided face-to-face, remotely, and in collaboration with global IT teams. You will handle day-to-day support activities, contribute to projects, and ensure smooth operation of office and user environments. We are looking for someone who enjoys problem-solving, values user experience, and demonstrates a strong “can do / can learn” attitude, with a desire to continuously grow as technology evolves.
Responsibilities
- Provide professional and friendly IT support to end users, both onsite and remotely
- Manage incidents, service requests, and tasks via ServiceNow, Microsoft Teams, and email
- Troubleshoot hardware, software, and connectivity issues across Windows, macOS, and mobile devices (primarily iOS)
- Perform IMAC activities (Install, Move, Add, Change), including:
- New starter setups
- Equipment swaps and decommissioning
- Support office IT operations (meeting rooms, peripherals, shared spaces)
- Assist with local and regional IT projects (office changes, infrastructure refreshes)
- Coordinate shipping of IT equipment via courier services when required
- Maintain and contribute to documentation and knowledge base articles
- Provide remote hands support, including basic data center or comms room tasks
- Windows and macOS endpoints
- Microsoft 365 (Teams, Outlook, OneDrive, SharePoint)
- ITSM platforms such as ServiceNow
- Basic networking (TCP/IP, DNS, DHCP)
- Backup and data protection solutions
- Exposure to Azure or AWS (advantageous)
IT Support Specialist employer: eTeam
As an IT Support Specialist at our Reading location, you will join a dynamic and collaborative team dedicated to delivering exceptional IT support across the EMEA region. We pride ourselves on fostering a supportive work culture that encourages continuous learning and professional growth, offering opportunities to engage in diverse projects while enjoying the benefits of a hybrid working model. With a focus on user experience and problem-solving, you'll find a rewarding environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your IT support expertise. This could be a blog, a YouTube channel, or even a GitHub repository showcasing your troubleshooting techniques and solutions.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific issues, and be ready to demonstrate your problem-solving skills. We want to see that 'can do' attitude in action!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace IT Support Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Specialist role. Highlight relevant experience, especially in troubleshooting and user support. We want to see how your skills match what we're looking for!
Showcase Your Problem-Solving Skills:In your application, share examples of how you've tackled IT issues in the past. We love candidates who can demonstrate a strong 'can do / can learn' attitude, so let us know how you approach challenges!
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you express your enthusiasm for the role without rambling on.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at eTeam
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, macOS, and mobile devices, especially iOS. Be ready to discuss troubleshooting techniques for common issues and demonstrate your familiarity with tools like ServiceNow and Microsoft 365.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled IT challenges in the past. Think about specific incidents where you provided excellent support or improved a process. This will showcase your 'can do / can learn' attitude that employers are looking for.
✨Get Familiar with the Company Culture
Research the company’s values and work environment. Understanding their approach to customer service and teamwork will help you align your answers with what they value most, making you a more attractive candidate.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about ongoing projects or challenges the EMEA IT Support Team is facing. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
