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- Tasks: Lead incident management in a fast-paced financial services environment and ensure service stability.
- Company: Global recruitment specialist with a focus on financial services.
- Benefits: Remote work, competitive pay, and opportunities for professional growth.
- Why this job: Make a real impact by minimising service disruptions and enhancing operational excellence.
- Qualifications: Experience in major incident management and strong analytical skills required.
- Other info: Join a dynamic team with a focus on compliance and service improvement.
The predicted salary is between 36000 - 60000 £ per year.
Overview
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.
Location & Duration
Location: Remote (Occasional travel as required- Sheffield)
Duration: 4 months
Role Description
We are seeking an experienced and proactive Major Incident Manager to join our team in a shift-based role. This position is critical to ensuring the stability and resilience of services within a fast-paced financial services environment. The successful candidate will lead the end-to-end incident management process, leveraging deep expertise to minimize service disruption and uphold regulatory and operational standards.
Responsibilities
- Lead the incident management process across global operations, ensuring all incidents are logged, tracked, and resolved promptly.
- Apply deep knowledge of incident management frameworks within the financial services sector to reduce downtime and maintain service continuity.
- Support the resolution of the existing incident backlog, prioritizing based on business impact and urgency.
- Provide clear, timely updates to stakeholders at all levels, including senior leadership, on incident status, resolution progress, and post-incident reviews.
- Escalate complex or high-impact incidents to appropriate technical or business teams, ensuring all relevant context and diagnostics are provided.
- Analyse incident trends and root causes to identify opportunities for service improvement and risk mitigation.
- Coach and mentor team members and stakeholders on incident management best practices, with a focus on financial services compliance and operational excellence.
- Produce regular and ad hoc reports on incident metrics, trends, and performance against SLAs and regulatory expectations.
- Ensure all incident management activities align with internal policies, industry standards, and financial regulatory requirements.
- Collaborate closely with global support teams, operations, and business units to maintain a high level of service and responsiveness.
Qualifications
- Proven experience in major incident management, ideally within the financial services sector.
- Strong understanding of regulatory and operational requirements in financial environments (e.g., FCA, SOX, GDPR).
- Demonstrated ability to manage high-pressure incidents and communicate effectively with technical and non-technical stakeholders.
- Experience working in a shift-based or 24/7 support model.
- Strong analytical, problem-solving, and decision-making skills.
- Proficiency in incident tracking and ITSM tools (e.g., ServiceNow, Jira).
- Experience mentoring and training teams in incident response and service resilience.
If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often shortlisted within 48 hours.
Employment details
- Seniority level: Mid-Senior level
- Employment type: Contract
- Job function: Finance
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Incident Manager employer: eTeam
Contact Detail:
eTeam Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for an Incident Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your incident management frameworks. Be ready to discuss how you've tackled high-pressure situations in the past, especially in a financial environment. We want to see that you can keep your cool when things get tough!
✨Tip Number 3
Showcase your analytical skills! When discussing your experience, highlight specific incidents where you identified trends or root causes. This will demonstrate your ability to improve service resilience and compliance, which is key in this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often shortlist candidates within 48 hours, so you could be one step closer to landing that dream job in no time!
We think you need these skills to ace Incident Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Incident Manager role. Highlight your experience in major incident management and any relevant financial services expertise. We want to see how your skills match what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you’ve reduced downtime or improved incident response times. This helps us see the impact you've made in previous roles.
Be Clear and Concise: When writing your application, keep it clear and concise. We appreciate straightforward communication, especially when it comes to complex topics like incident management. Make it easy for us to understand your qualifications!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at eTeam
✨Know Your Incident Management Frameworks
Make sure you brush up on your knowledge of incident management frameworks, especially those relevant to the financial services sector. Be ready to discuss how you've applied these frameworks in past roles and how they can help minimise service disruption.
✨Prepare for High-Pressure Scenarios
Since this role involves managing high-pressure incidents, think of examples from your experience where you successfully handled such situations. Practise articulating your thought process and decision-making skills under pressure.
✨Communicate Clearly with Stakeholders
Effective communication is key in this role. Prepare to demonstrate how you’ve kept stakeholders informed during incidents. Think about how you can convey complex technical information in a way that’s understandable to non-technical audiences.
✨Showcase Your Analytical Skills
Be ready to discuss how you've analysed incident trends and root causes in the past. Bring examples of how your analytical skills have led to service improvements or risk mitigation, as this will show your proactive approach to incident management.
