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For Companies At a Glance
- Tasks: Provide top-notch IT support, troubleshooting hardware and software issues for customers.
- Company: Join a dynamic team at client Connect, a leader in SaaS fleet management solutions.
- Benefits: Enjoy flexible working with 2 days onsite and opportunities for personal development.
- Why this job: Be part of a fast-paced environment where your skills directly impact customer satisfaction.
- Qualifications: Customer-facing experience is essential; tech-savvy candidates will thrive here.
- Other info: Fluency in French is required; this role offers a chance to grow in a supportive team.
The predicted salary is between 28800 - 43200 £ per year.
Role: IT Level 2 Customer Support (French)
Duration: 12 Months
Location: Reading, UK - 2 days/week onsite, Wednesday & Thursday
French Native
What you’ll be doing...
Full-time role in client Connect EMEA Customer Support department, being obsessed to deliver the best customer experience and service level in a fast-growing and dynamic environment. You will be assisting customers on a daily basis through troubleshooting issues, related to hardware or installations as well as our mobile/web platforms and keep customers updated via phone & email of progress.
Essential job functions:
- Become a technical expert of our SaaS platform and develop a deep understanding of the fleet management space;
- Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) fleet management products and solutions;
- Handle incoming customer requests, both from external and internal calls & emails by raising and managing cases with end-to-end accountability; this includes but is not limited to investigating & troubleshooting, analyzing, finding resolution, validating, escalating and communicating with related stakeholders;
- Actively work with other departments of client Connect organization as well as deal with customers and vendors on a daily basis;
- Recognise the patterns for recurring issues and take necessary actions to achieve fastest possible resolution and assure the highest customer satisfaction level;
What we’re looking for...
The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction.
Technical professional we are looking for should have well developed skills listed below:
- Experience in a customer-facing role (mandatory)
- Experience with SaaS (Software as a Service) solutions is a plus (not mandatory)
- Experience with CRM & ERP systems - Client and SAP would be preferred (not mandatory)
- Strong communication and listening skills;
- Well-developed time management and prioritization skills;
- Structured “can-do” approach to open matters and tasks in a demanding environment;
- Methodical and conscientious documentation skills;
- Willingness to develop while identifying opportunities over self-reflection.
Full & Part Time Helpdesk Operators employer: eTeam
Contact Detail:
eTeam Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full & Part Time Helpdesk Operators
✨Tip Number 1
Familiarise yourself with the SaaS platform and fleet management solutions before your interview. Understanding the technical aspects will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your French language skills, especially in a customer service context. Being able to communicate effectively with customers in their native language can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've handled customer issues in the past. Highlighting your problem-solving skills and ability to maintain customer satisfaction will resonate well with the hiring team.
✨Tip Number 4
Showcase your time management and prioritisation skills during discussions. Be ready to explain how you manage multiple tasks in a fast-paced environment, as this is crucial for the role.
We think you need these skills to ace Full & Part Time Helpdesk Operators
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and any technical skills you possess. Emphasise your familiarity with SaaS solutions, CRM, and ERP systems if applicable.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to troubleshoot technical issues. Mention your French language skills and how they will benefit the role.
Showcase Relevant Experience: In your application, provide specific examples of past experiences where you successfully resolved customer issues or improved customer satisfaction. This will demonstrate your capability in a customer-facing role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at eTeam
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of SaaS platforms and fleet management solutions. Be prepared to discuss any relevant experience you have, as well as how you would approach troubleshooting technical issues.
✨Demonstrate Customer-Centric Attitude
Since the role is heavily focused on customer support, be ready to share examples of how you've gone above and beyond for customers in previous roles. Highlight your communication skills and how you ensure customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer situations or technical problems. Practise articulating your thought process clearly and methodically, showcasing your problem-solving skills.
✨Emphasise Your Teamwork Skills
The job involves working closely with other departments, so be prepared to discuss your experience collaborating with colleagues. Share examples of how you've effectively communicated and worked together to resolve issues.
