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- Tasks: Manage onboarding cases, ensuring smooth processes and communication with clients and staff.
- Company: Join a dynamic team in Telford focused on efficient onboarding solutions.
- Benefits: Enjoy a hybrid work model with flexibility and a supportive team environment.
- Why this job: This role is perfect for those who thrive under pressure and love multitasking in a fast-paced setting.
- Qualifications: Experience in administration, excellent communication, and strong organizational skills are essential.
- Other info: Opportunity to develop problem-solving skills while handling confidential information.
The predicted salary is between 24000 - 36000 £ per year.
Job Title: Onboarding Case Facilitator
Working 6 hours, 5 days per week (total 30 hours per week)
Duration: 12 months
Location: Telford. The role is hybrid; at least 2 days a week in the Telford office.
This role is critical to the success of the onboarding process; case facilitators must have excellent communication skills, be able to manage their own case load and cover for colleagues during absences with minimal supervision. The right applicant must have experience in working in a busy administration role and have excellent organizational, Microsoft applications, and data entry skills.
Role Details
Ability to work under constant pressure and multitask onboarding activities for an average of 30/40 cases at one time in all activities involved in on boarding to ensure the team adheres to service level agreements and business start dates.
To be able to ensure rigour around the security and onboarding process, so no breach of the security standard.
A developed ability to communicate face-to-face/email/telephone with resources, clients, agencies, customers, and internal staff.
Ability to identify problems, appreciate the issues, and then offer suggestions as to resolving them and, if required, implementing them.
Ability to write and maintain processes/procedures/WINs in line with changes.
- Entering account resource requests on to Access database.
- Using the internal systems to order kit & liaising with desk top services.
- Creating Tifo compliance case for BPSS processing
- Arranging and facilitating BPSS ID verifying sessions with resource.
- Ensuring all documentation is acceptable e.g. visas, passports and criminal record information.
- Processing DBS criminal record checks.
- Contacting referees via Tifo, email or telephone for all employer/agency/academic references.
- Accurately updating the systems with resource details.
- Processing right to work confirmation.
- Processing case referrals
- Creating internal access accounts.
- Issuing new arrival notification information.
- Liaising with supplier/individual throughout the On-boarding process.
- Maintaining tracking tool to ensure status is available and reflects the correct position in the process.
- Dealing with confidential information.
Key Skills Required
- Business and Administration background – Mandatory
- Excellent Customer Service ethos – Mandatory
- Excellent work management skills – Mandatory
- Good working knowledge of MS Office Tools, e.g. Outlook, Word, Access
- Excellent communication skills – Mandatory
- Conflict/Negotiation management skills – Preferable
- Excellent data entry & attention to details skills – Mandatory
- Excellent organisational skills (must have ability to work under pressure/multi task numerous cases and can prioritise without supervision and ability to manage a constant change in workload) – Mandatory
- Good team working skills – Mandatory
- Ability to follow process – Mandatory
eTeam | HR Onboarding Specialist employer: eTeam
Contact Detail:
eTeam Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land eTeam | HR Onboarding Specialist
✨Tip Number 1
Familiarize yourself with the onboarding process and the specific tools mentioned in the job description, such as Access database and Tifo. This will not only help you understand the role better but also demonstrate your proactive approach during the interview.
✨Tip Number 2
Highlight your experience in managing multiple cases simultaneously. Prepare examples from your past roles where you successfully handled a busy workload, as this is crucial for the Onboarding Case Facilitator position.
✨Tip Number 3
Practice your communication skills, especially in scenarios involving conflict resolution or negotiation. Being able to articulate how you've effectively communicated with various stakeholders will set you apart.
✨Tip Number 4
Showcase your organizational skills by discussing any systems or processes you've implemented in previous roles to improve efficiency. This aligns well with the need for excellent organizational skills in this position.
We think you need these skills to ace eTeam | HR Onboarding Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in busy administration roles and showcases your organizational skills. Emphasize your proficiency with Microsoft applications and any relevant data entry experience.
Craft a Strong Cover Letter: In your cover letter, demonstrate your excellent communication skills and ability to manage multiple cases under pressure. Provide specific examples of how you've successfully handled similar responsibilities in the past.
Highlight Relevant Skills: Clearly outline your customer service ethos and work management skills in your application. Mention any experience you have with conflict resolution and negotiation, as these are preferable skills for the role.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no errors. Attention to detail is crucial for this position, so make sure your documents reflect that quality.
How to prepare for a job interview at eTeam
✨Showcase Your Communication Skills
Since the role requires excellent communication skills, be prepared to demonstrate your ability to communicate effectively. Share examples of how you've successfully interacted with clients, colleagues, or stakeholders in previous roles.
✨Highlight Your Organizational Abilities
Discuss your experience managing multiple cases simultaneously. Provide specific examples of how you prioritize tasks and maintain organization under pressure, as this is crucial for the onboarding process.
✨Demonstrate Problem-Solving Skills
Be ready to discuss a time when you identified a problem and implemented a solution. This will show your ability to appreciate issues and take initiative, which is essential for the role.
✨Familiarize Yourself with Relevant Tools
Make sure you have a good understanding of Microsoft Office tools, especially Access, as well as any other internal systems mentioned in the job description. Being able to speak confidently about your proficiency with these tools will set you apart.
