At a Glance
- Tasks: Manage customer orders, process invoices, and coordinate shipments with precision.
- Company: Join a dynamic team in a supportive logistics environment.
- Benefits: Flexible contract, competitive pay, and valuable experience in customer service.
- Other info: Great opportunity for career growth in a fast-paced setting.
- Why this job: Be the key link between customers and logistics, making a real difference.
- Qualifications: Detail-oriented with strong communication skills and a knack for problem-solving.
The predicted salary is between 25000 - 32000 £ per year.
We are currently looking for a contractor for a 6 to 12-month contract. Working hours 37.5 hrs 7:30-15:30 Location- Stonehouse, UK
We are looking for a detail-oriented Customer Service Specialist to support our outbound logistics and invoicing processes. This role is responsible for managing customer orders from processing through to shipment, ensuring accuracy and compliance at every stage.
Responsibilities
- Process invoices for international Intercompany Customers
- Coordinate orders and shipments between Manufacturing and customers including export control checks.
- Interface with departments handling activities such as credit and collections, sales, shipping and purchasing to ensure effective and timely service to customer.
- Perform administrative functions supporting customer service functions and sales order entries.
- Maintain record of asset delivery progress and invoicing.
- Process customer orders and generate accurate invoices
- Coordinate outbound shipments and book freight with carriers
- Work closely with the warehouse to prioritise and schedule orders
- Ensure export documentation and classifications are correct
- Manage shipment tracking and maintain related records
- Handle customer queries, credits, returns, and claims
- Support administrative tasks, including obtaining export certificates
Customer Service Specialist employer: eTeam
Join our dynamic team in Stonehouse, UK, where we prioritise a collaborative work culture that fosters growth and development. As a Customer Service Specialist, you will benefit from comprehensive training, opportunities for career advancement, and a supportive environment that values your contributions. Enjoy a competitive salary and flexible working hours while being part of a company that is committed to excellence in customer service and operational efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your skills! Bring examples of how you've handled customer queries or managed orders in the past. This will help you stand out and demonstrate your experience in invoicing and shipping.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Specialist role. Highlight relevant experience in invoicing and logistics, and don’t forget to showcase your attention to detail – it’s key for this position!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at StudySmarter. Mention specific skills that align with the job description, like managing customer orders and handling queries.
Showcase Your Communication Skills:As a Customer Service Specialist, communication is crucial. In your application, give examples of how you've effectively communicated with customers or teams in the past. This will help us see your potential to excel in this role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at eTeam
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of the invoicing and shipping processes. Brush up on terms like export documentation and shipment tracking. This will show that you're not just interested in the role but also knowledgeable about it.
✨Showcase Your Attention to Detail
As a Customer Service Specialist, attention to detail is key. Prepare examples from your past experiences where you successfully managed orders or invoices without errors. Highlighting these moments will demonstrate your capability to handle the responsibilities of the job.
✨Practice Common Scenarios
Think about common customer service scenarios you might face in this role, such as handling queries or managing returns. Practising your responses can help you feel more confident and articulate during the interview.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics or how success is measured in this role. This shows your genuine interest and helps you gauge if the company is the right fit for you.
