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For Companies At a Glance
- Tasks: Deliver top-notch support and onboard new driver partners with enthusiasm.
- Company: Join a dynamic team at a leading client-focused company.
- Benefits: Full-time contract with opportunities for growth and development.
- Why this job: Make a real difference by empowering drivers and enhancing their experience.
- Qualifications: Retail or customer service experience with strong communication skills.
- Other info: Be part of a supportive team in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Job Title: Greenlight Expert I/ Customer Service Specialist
Location: Cambridge, CB24 9AD, UK
Job Type: Full Time Contract, until 25/12/2025
About The Role:
• We are looking to build a team of rock stars.
• We need people with strong communication and problem-solving skills, who don't shy away from in-person interactions.
• The Greenlight hub is used to support and educate our Client partners as they grow their business of being an Client driver.
• You'll be expected to help onboard new driver partners, provide exceptional support, and quickly adapt in an ever-growing business.
• Working with Client is a great opportunity to work with a top-notch Operations team and deep dive into Client's day-to-day-operations.
• You have retail or customer service experience and are an effective communicator with the ability to interact with partners.
• You have a passion for helping and empowering others, and are good at quickly and efficiently troubleshooting problems. And if you don't know the answer, you know where to look and who to ask.
• You are personable, highly organized and a patient teacher.
• You are self-motivated and a great team player. And you're an Client evangelist!
Responsibilities:
• Deliver 5-star, in-person support for our partners.
• Walk new drivers through onboarding and all the tools to be successful Client drivers.
• Resolve driver issues and questions.
• Help brand the Client name and get drivers excited.
• Stay on top of Client processes and tools.
• Work with the Driver Operations team to streamline procedures.
Customer Service Specialist employer: eTeam
Contact Detail:
eTeam Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with partners, try role-playing common customer service scenarios with a friend. It’ll help you feel more confident and prepared for those in-person chats.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues. This will demonstrate your ability to adapt and think on your feet during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team of rock stars!
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, we’re looking for rock stars who are personable and passionate!
Tailor Your Application: Make sure to tailor your application to the Customer Service Specialist role. Highlight your relevant experience in retail or customer service, and showcase your strong communication and problem-solving skills. We love seeing how you can connect your past experiences to what we do at StudySmarter!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at eTeam
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand what makes them tick and how they support their driver partners. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Show Off Your Communication Skills
As a Customer Service Specialist, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable with handling questions and issues on the spot.
✨Demonstrate Problem-Solving Prowess
Be prepared to discuss specific examples where you've successfully resolved customer issues in the past. Think about times when you had to troubleshoot a problem quickly and how you went about it. This will highlight your ability to adapt and think on your feet.
✨Emphasise Your Team Spirit
Since this role involves working closely with others, be ready to share experiences that showcase your teamwork skills. Talk about how you’ve collaborated with colleagues to achieve a common goal or how you’ve supported others in challenging situations. This will demonstrate that you’re not just a lone wolf but a valuable team player.
