We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.
Location: London
Days on site: 2-3 days onsite/week
Pay Rate: £358 per day all inc. (PAYE through Umbrella)
Role Description:
Must-Have Skills:
- Experience with Communication Platforms (phones, Workforce Management (WFM), call/screen recording, web chat, etc.)
- Experience with Telephony Access Layer (connection to the public phone network)
- Hands-on experience with Gamma, Cisco Webex Platform, and Microsoft Teams
Test Assurance & Governance:
- Provide independent QA oversight for the Contact Centre migration programme.
- Review and challenge vendor test strategies, plans, schedules, and coverage.
- Ensure appropriate testing is conducted across: Regression testing, Network configuration validation, Disaster recovery / backup validation, Call recording validation, Integration testing, Rollback and recovery testing and End-to-end business process validation
- Assess risks, gaps, and quality concerns and provide recommendations to leadership.
- Establish entry/exit quality gates and sign-off criteria.
- Collaborate with client leadership, vendors, business users, and technical teams.
- Provide assurance updates, status reports, and escalation management.
- Facilitate defect triage and governance meetings.
Test Management & Delivery:
- Define and baseline test packs and traceability matrices
- Monitor defect lifecycle and enforce Priority 1 / Priority 2 zero-tolerance governance
- Validate test evidence and completion reporting.
- Ensure business sign-offs and test completion certification are achieved
- The candidate will support and govern activities across: Image Build Validation, Technical Validation, Test Readiness Quality Gates, User Acceptance Testing, Defect Management, Exit Approval Governance and Programme Closure & Lessons Learned
Preferred:
- Experience in insurance or financial services domain.
- Familiarity with infrastructure migration assurance frameworks.
- Knowledge of UAT governance and quality gates.
Focus Areas:
- Gamma Telephony Solutions
- Cisco Webex Calling & Contact Centre
- Microsoft Teams Calling
- Vodafone Connectivity & WAN Services
- Infrastructure Migration & Cutover Testing
- Non-Functional Testing (Performance/Resilience)
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Contact Centre Test Lead employer: eTeam
As a SQL DBA Lead in Manchester, you will join a dynamic team that values expertise and collaboration, offering a supportive work culture where your contributions are recognised. The company prioritises employee growth through mentorship opportunities and continuous learning, ensuring you can advance your skills in a secure and innovative environment. With a focus on performance and security, this role provides the chance to work on enterprise-level database operations while enjoying the benefits of a fully onsite position in a vibrant city.
