At a Glance
- Tasks: Manage customer accounts and drive timely cash collections while resolving queries.
- Company: A leading firm in the pharmaceutical and biotechnology sectors, focused on integrity and excellence.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Join a dynamic team and make a real impact in financial performance.
- Qualifications: Experience in accounts receivable and strong communication skills.
The predicted salary is between 27450 - 33550 £ per year.
About the Company: Committed to delivering high-quality services and solutions in the pharmaceutical and biotechnology sectors, fostering a culture of integrity and excellence.
About the Role: As a Collections Analyst/Credit Controller, you will manage a dedicated portfolio of customer accounts and take ownership of driving timely cash collections. You’ll ensure customers adhere to agreed payment terms, upload web billing invoices promptly, and resolve queries efficiently to maintain strong financial performance.
Responsibilities:
- Managing a portfolio of customer accounts
- Leading collection activities to secure timely payments
- Investigating, resolving, and following up on customer disputes
- Building strong relationships with internal stakeholders to accelerate query resolution
- Analysing and reconciling customer accounts
- Participating in calls with internal teams to address issues and agree solutions
- Uploading web billing invoices to customer portals
- Supporting ad hoc projects as assigned by the Manager
- Ensuring that all interactions and engagements are carried out with the highest ethical and professional standards and that all work is accomplished with quality and in accordance with the company's values.
- Carrying out other reasonable tasks as required by the Line Manager.
The above duties and responsibilities are not an exhaustive list and you may be required to undertake any other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.
Qualifications:
- Accounts Receivable experience (desirable)
- Background in B2B collections
Required Skills:
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office (Word, Excel, Outlook, Teams)
- The ability to handle challenging conversations with tact and diplomacy
- Strong organisational and analytical capabilities
- The ability to multitask and meet deadlines in a fast-paced environment
Preferred Skills:
- Experience in a similar role within the industry
Collections Analyst employer: eTeam
As a Global Recruitment specialist, we pride ourselves on fostering a collaborative and innovative work culture in Manchester, where our Service Designers can thrive. With a focus on employee growth, we offer opportunities for professional development and the chance to work on impactful projects across diverse regions. Our commitment to work-life balance, with a flexible onsite schedule, ensures that our team members can excel both personally and professionally.
