At a Glance
- Tasks: Analyse incidents and drive service improvements in a dynamic financial services environment.
- Company: Global recruitment specialist with a focus on collaboration across EMEA, APAC, US, and Canada.
- Benefits: Competitive daily rate, opportunity for professional growth, and a supportive team culture.
- Other info: Work onsite in Manchester 4 days a week with excellent career advancement opportunities.
- Why this job: Join a global team and make a real impact in incident management and problem-solving.
- Qualifications: Experience in financial services, ITIL accredited, and strong communication skills.
The predicted salary is between 66000 - 88000 £ per year.
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.
Location: Manchester (4 days onsite/week)
Rate: 335GBP/Day (Inside IR35)
Job Description:
- Profiles with financial services experience, strong Incident & Problem Management background, ITIL v3/v4, and hands-on use of ServiceNow.
- Excellent communication, stakeholder management, Excel/reporting skills, and be comfortable working across global teams with a service-improvement mindset.
- Experience of working in financial services industry
- Strong incident background and experience of Incident Management in enterprise transformation
- Understanding of Problem Management
- ITIL v3 or V4 accredited
- Knowledge of any incident tracking system such as ServiceNow
- Excellent excel skills
- Reporting skills desirable
- Excellent verbal and written communication skills
- Has the right attitude towards the role and is willing to support all products and any ad hoc tasks
- Demonstrates the ability to work with cross-continental, cross-culture support teams with a proven ability to liaise and coordinate between disparate and multi-disciplined teams
- High level of professionalism when communicating with external clients and internal users
- Results oriented, leading by example with excellent analytical and problem-solving skills
- Maintain an attitude of continual service improvement to help suggest improvements and drive change
If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible.
Please note, candidates are often Shortlisted within 48 hours.
Locations
Incident Analyst in Cheshire, Warrington employer: eTeam
As a leading Global Recruitment specialist, we pride ourselves on fostering a dynamic work culture that values collaboration and continuous improvement. Located in the vibrant city of Manchester, our team enjoys a supportive environment with ample opportunities for professional growth, particularly for those in the financial services sector. With a focus on employee development and a commitment to excellence, we offer a rewarding experience for Incident Analysts looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Incident Analyst in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for an Incident Analyst role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Brush up on your ITIL knowledge! Since this role requires ITIL v3/v4 accreditation, make sure you can confidently discuss how you've applied these principles in past roles. We want to see that service-improvement mindset shining through!
✨Tip Number 3
Get familiar with ServiceNow if you haven't already. This is a key tool for incident management, and being able to demonstrate your hands-on experience will set you apart from the competition. Show us you can hit the ground running!
✨Tip Number 4
When you apply, do it through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Incident Analyst in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in financial services and incident management. We want to see how your skills align with the role, so don’t be shy about showcasing your ITIL v3/v4 accreditation and any hands-on experience with ServiceNow.
Showcase Your Communication Skills:Since excellent verbal and written communication is key for this role, ensure your application reflects that. Use clear, concise language and structure your CV and cover letter well. We love a good story, so share examples of how you've effectively communicated with stakeholders!
Highlight Your Problem-Solving Abilities:We’re looking for someone with a service-improvement mindset. In your application, mention specific instances where you’ve identified problems and implemented solutions. This will show us you’re results-oriented and ready to drive change.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your CV and get in touch quickly. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at eTeam
✨Know Your Incident Management Stuff
Make sure you brush up on your Incident and Problem Management knowledge, especially within the financial services sector. Be ready to discuss your hands-on experience with ServiceNow and how you've applied ITIL principles in real-world scenarios.
✨Show Off Your Communication Skills
Since this role involves liaising with global teams, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated with stakeholders and resolved issues in a cross-cultural environment.
✨Excel at Excel
Given that strong Excel skills are a must, be prepared to showcase your proficiency. Think about specific instances where you've used Excel for reporting or data analysis, and be ready to explain your approach to problem-solving using these tools.
✨Emphasise Continuous Improvement
Demonstrate your service-improvement mindset by sharing examples of how you've suggested and implemented changes in past roles. Highlight your analytical skills and how they’ve led to better outcomes in incident management.
