At a Glance
- Tasks: Analyse incidents and drive service improvements in a dynamic financial services environment.
- Company: Global recruitment specialist with a focus on diverse teams across EMEA, APAC, US, and Canada.
- Benefits: Competitive daily rate, opportunity for professional growth, and a collaborative work culture.
- Other info: Work onsite in Manchester with excellent career advancement opportunities.
- Why this job: Join a global team and make a real impact in incident management and problem-solving.
- Qualifications: Experience in financial services, ITIL accredited, and strong communication skills.
The predicted salary is between 66000 - 66000 £ per year.
We are a Global Recruitment specialist that provides support to clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.
Location: Manchester (4 days onsite/week)
Rate: 335GBP/Day (Inside IR35)
Job Description:
- Profiles with financial services experience, strong Incident & Problem Management background, ITIL v3/v4, and hands-on use of ServiceNow.
- Excellent communication, stakeholder management, Excel/reporting skills, and comfortable working across global teams with a service-improvement mindset.
Core skills:
- Experience of working in financial services industry
- Strong incident background and experience of Incident Management in enterprise transformation
- Understanding of Problem Management
- ITIL v3 or V4 accredited
- Knowledge of any incident tracking system such as ServiceNow
- Excellent Excel skills
- Reporting skills desirable
Soft Skills:
- Excellent verbal and written communication skills
- Has the right attitude towards the role and is willing to support all products and any ad hoc tasks
- Demonstrates the ability to work with cross-continental, cross-culture support teams with a proven ability to liaise and coordinate between disparate and multi-disciplined teams
- High level of professionalism when communicating with external clients and internal users
- Results oriented, leading by example with excellent analytical and problem-solving skills
- Maintain an attitude of continual service improvement to help suggest improvements and drive change
If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible.
Please note, candidates are often shortlisted within 48 hours.
Incident Analyst in Bolton employer: eTeam
As a leading Global Recruitment specialist, we pride ourselves on fostering a dynamic work culture that values collaboration and continuous improvement. Located in Manchester, our team enjoys the benefits of a supportive environment with ample opportunities for professional growth, particularly in the financial services sector. With a focus on employee development and a commitment to excellence, we offer a rewarding experience for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Incident Analyst in Bolton
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for an Incident Analyst role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your ITIL knowledge and ServiceNow skills. We all know that being able to talk confidently about your incident management experience can really set you apart from the competition.
✨Tip Number 3
Showcase your soft skills! When you're chatting with potential employers, highlight your communication and stakeholder management abilities. They want someone who can work well with global teams and drive service improvement, so make sure to share relevant examples.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed quickly. Plus, we’re here to support you every step of the way in landing that Incident Analyst gig!
We think you need these skills to ace Incident Analyst in Bolton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in financial services and incident management. We want to see how your skills align with the role, so don’t be shy about showcasing your ITIL accreditation and any hands-on experience with ServiceNow.
Showcase Your Communication Skills:Since excellent communication is key for this role, we recommend including examples of how you've effectively liaised with teams or clients in the past. This will help us see your ability to work across global teams.
Highlight Your Problem-Solving Abilities:We love candidates who can demonstrate a service-improvement mindset. Share specific instances where you’ve identified issues and implemented solutions, especially in an incident management context.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at eTeam
✨Know Your Incident Management Inside Out
Make sure you brush up on your Incident and Problem Management knowledge. Be ready to discuss your hands-on experience with ServiceNow and how you've applied ITIL principles in real-world scenarios. This will show that you’re not just familiar with the concepts but can also implement them effectively.
✨Showcase Your Financial Services Experience
Since the role is within the financial services sector, be prepared to highlight your relevant experience. Think of specific examples where you've successfully managed incidents or improved processes in a similar environment. This will demonstrate your understanding of the industry's unique challenges.
✨Communicate Clearly and Confidently
Excellent communication skills are key for this role. Practice articulating your thoughts clearly and concisely. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing past experiences. This will help you convey your points effectively.
✨Emphasise Your Service-Improvement Mindset
Be ready to discuss how you've contributed to service improvements in previous roles. Think about specific initiatives you’ve led or been part of that resulted in positive changes. This will show that you’re proactive and committed to continual improvement, which is crucial for this position.
