At a Glance
- Tasks: Conduct user research to generate insights and improve digital services.
- Company: Global recruitment specialist with a focus on user-centred design.
- Benefits: Flexible working, competitive pay, and opportunities for professional growth.
- Other info: Join a dynamic team and mentor junior researchers while growing your skills.
- Why this job: Make a real impact by shaping user experiences in innovative projects.
- Qualifications: Experience in usability testing and user research methodologies.
The predicted salary is between 57692 - 70512 £ per year.
Job Description
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.
Role Title: User Researcher
Location: Worthing, 2/3 days per week
Duration: 6 months contract + potential extension
Job Description
- Generate new and useful user insights and translate them into features and actions that will allow service/product managers to iteratively improve their service for users.
- Plan, design and conduct in-house research to test new service ideas and concept development (including user requirements gathering, early stage concept and prototype testing, guerrilla research and usability testing sessions, and other approaches to ensure the user need is fully understood in the service design).
- Lead the formal usability testing process for a digital service - from developing user recruitment briefs through to test moderation, analysis and report writing.
- Work with Service/Product Managers to devise appropriate research strategies to generate focused insights and to convert concepts into high quality stimulus material.
- Work closely with designers, business analysts and software developers to turn user data into actionable user stories that influence product/service direction and prototype development.
- Work with Service/Product Managers to devise appropriate research strategies to generate focused insights and to convert concepts into high quality stimulus material.
- Work closely with designers, business analysts and software developers to turn user data into actionable user stories that influence product/service direction and prototype development.
- Design, script and analyse ad-hoc quantitative surveys.
- Manage ad-hoc qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping.
- Be involved in the wider user research community identifying good practices we can adopt and sharing our experiences.
- Share knowledge of tools and techniques with technical and non-technical team members in the wider digital team and across government, acting as mentor to other junior user researcher(s).
Requirements
- Proven experience of using a variety of usability testing methodologies to reveal actionable customer insights and gather user needs for web based services.
- Proven experience of creating research strategies/approaches.
- Proven experience of managing, executing and analysing usability test sessions, and facilitating workshops.
- Excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence.
- Confident in explaining user needs to senior civil servants and acting as a persuasive advocate for those needs both within the team and the department at large.
- Extensive knowledge of human factors, ethnography, and the user-centred design process for product and service design in an iterative development environment.
- Demonstrable knowledge, experience in and passion for user centred design practices.
- Proven experience of audience modelling and developing design personas.
- Experience across web content, tools and transactional services, especially those with complex user journeys (involving development of a logical sequence of steps to complete transactions).
- Comfortable working with data, from gathering and analysis through to design and presentation.
- Comfortable in the capacity of mentor for other user researcher(s).
- Have excellent interpersonal skills and the ability to quickly develop strong working relationships in high pressure environments.
- Degree in HCI/Usability/Cognitive Psychology/Market Research or related field.
- Experience of working in an agile development environment with designers, business analysts and developers to create new digital products and services
- Will need skill with and knowledge of requirements capture methods and techniques, business systems and analysis, Front End process, software development life cycles and associated processes.
- Will need to be able to use Data modelling techniques.
If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible.
Please note, candidates are often Shortlisted within 48 hours.
User Researcher in Worthing employer: eTeam Workforce Limited
As a leading Global Recruitment specialist, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Located in Telford, our team enjoys the flexibility of a hybrid work model, allowing for a balanced approach to professional and personal life while engaging with cutting-edge data technologies. We offer competitive benefits and a collaborative environment where innovative ideas are encouraged, making us an excellent employer for those seeking meaningful and rewarding careers in IT Data Architecture.
