UX Service Designer

We are a Global Recruitment specialist that provides support to clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.

Location: Manchester - 2 days onsite/week

Duration: 31/12/2026

Pay Rate: £402 per day

Role Description

• Able to work independently and manage service design projects and problem statements whilst feeding in activity to the broader Service Design team.
• Build strong relationships with stakeholders and competently present back to them at all levels required.
• Have confidence pushing back when colleagues' views do not align with project goals or user needs and escalating to the Service Design Lead when required.
• Conducting Service Discovery to identify and deliver high-quality, user-centered products and services.
• Create prototypes to demonstrate ideas and how to improve services.
• Research the problem space - working with the wider UX team including the research team to form and test ideas, designs and solutions with the needs of real people in mind.
• Working with user groups to identify business insights.
• Communicate findings into actionable steps for other stakeholders and teams, ensuring the highest standards are reached and insights can be identified and used.
• Design and deliver engaging workshops for teams, customers and stakeholders.
• Enable the business focus around customer journey maps and service blueprints to understand how products/services work currently and defining the biggest gaps to develop how they should work in future.
• Ideation & critical thinking: Generation of appropriate ideas and effective critique. Help teams understand and improve their creative capability.
• Think holistically when designing a product or service, while being detail oriented and delivery focused.
• Adhering to regulations including Consumer Duty, demonstrating focus on delivering good customer outcomes through consideration of what’s the right thing to do for the customer.
• Hold the confidence to raise concerns and challenges to colleagues and senior stakeholders to advocate for our user’s experience and making good business decision outcomes.

Knowledge, Skills and Experience Required

• Degree in UX or relevant subject and/or a minimum of 2 years' experience in a Service Designer position.
• Strong communication and presentation skills, both written and oral.
• Excellent relationship skills – able to operate effectively with internal stakeholders and with external suppliers and partners.
• Experience of effective time management of self.
• Ability to review and prioritise workload whilst managing delivery expectations and deadlines appropriately.
• Influence appropriate research methods to assure required outcomes.
• High level of customer focus and understanding of customer needs.
• Ability to user test moderating (all types, particularly one-on-one).
• Ability to conduct participant recruiting/screener creation for research.
• Able to execute and analyse usability test sessions.
• An understanding of agile development environments and how others work within User Experience teams such as designers and developers.
• Demonstrable ability to take initiative and seek out opportunities to innovate and create effective change.
• Precise and high attention to detail.
• Be passionate about uses of information architecture/usability/accessibility.
• Experience within a research and digital environment.
• Uses strategic insight and aligns user research activities to inform decision making and action.

If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often shortlisted within 48 hours.