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- Tasks: Support critical live services and resolve incidents in a dynamic environment.
- Company: Global recruitment specialist with a focus on innovative solutions.
- Benefits: Competitive salary, professional development, and flexible working arrangements.
- Why this job: Join a team that values your technical skills and offers real-world impact.
- Qualifications: Experience in PL/SQL, Java, and live service support required.
- Other info: Exciting opportunity for career growth in a collaborative team.
The predicted salary is between 36000 - 60000 £ per year.
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.
Clearance Required: SC Clearance
Duration: 12 months
Location: Telford - 2 days on site
Please note that it is essential that the applicant holds SC Clearance.
The Live Service Engineer will join the CESA team within Tax Admin, supporting critical live services including batch scheduling, incident resolution, and platform stability. The role demands strong technical expertise in PL/SQL and Java, and a proven track record in live service environments.
Core Responsibilities- Provide live service support for the CESA service.
- Investigate and resolve incidents without breaching SLAs.
- Manage and monitor batch scheduling processes.
- Perform daily checks and triage ServiceNow tickets.
- Support patching and failover activities.
- Collaborate with cross-functional teams to elaborate issues and devise solutions.
- PL/SQL and Java (core development and debugging)
- Live Service Support experience
- ServiceNow (ticket triage and root cause analysis)
- Batch scheduling tools (eg, Job Scheduler)
- Strong problem-solving and analytical skills
If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often shortlisted within 48 hours.
Live Service Engineer in Telford employer: eTeam Workforce Limited
Contact Detail:
eTeam Workforce Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Live Service Engineer in Telford
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work with live services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with PL/SQL and Java, consider creating a small project or contributing to open-source. This gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for the technical interview! Brush up on your problem-solving skills and be ready to tackle real-life scenarios related to live service support. Practice makes perfect!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed quickly. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Live Service Engineer in Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with PL/SQL and Java, as well as any live service support you've done. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Showcase Problem-Solving Skills: Since the role involves incident resolution and troubleshooting, include examples of how you've tackled challenges in past roles. We love seeing candidates who can think on their feet and come up with effective solutions!
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that gets straight to the point.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you’re considered quickly. Plus, we often shortlist candidates within 48 hours!
How to prepare for a job interview at eTeam Workforce Limited
✨Know Your Tech Inside Out
Make sure you brush up on your PL/SQL and Java skills before the interview. Be ready to discuss your experience with these technologies, as well as any specific projects where you've used them in a live service environment.
✨Familiarise Yourself with ServiceNow
Since you'll be dealing with ticket triage and root cause analysis, it’s crucial to understand how ServiceNow works. Prepare to talk about your previous experiences using this tool and how you’ve resolved incidents effectively.
✨Demonstrate Problem-Solving Skills
Be prepared to showcase your analytical skills during the interview. Think of examples where you've successfully managed incidents or resolved issues under pressure, especially in relation to batch scheduling or platform stability.
✨Collaboration is Key
The role involves working with cross-functional teams, so highlight your teamwork experiences. Share instances where you collaborated with others to solve problems or improve processes, showing that you can communicate effectively across different departments.
