Job Description
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.
Role Title: Cisco Telephony & Videoconferencing Engineer
Location: Stevenage Hertfordshire -100% onsite
Duration: 31/12/2027
Clearance Required: Active SC Clearance
Role Description:
- Participate, lead and implement Cisco Telephony & Videoconferencing Projects.
- Occasionally assist operational teams (L1 & L2). Oriented to complex incident resolution
- Major incident (qualification, action plan, resolution, RCA, knowledge)
- Problem management
- Ensure the transfer of skills to technicians and engineers.
- Respond to specific customer requests in coordination with the Capgemini Team Leader/SDM.
- Update technical documentation (HLD & LLD) and procedures.
- Perform hardware & configuration tests.
Skills:
- CISCO environment at least 5 years of experience.
- Good knowledge of the Cisco telephony and video conferencing environment.
- Knowledge of Cisco Telephony environment v12.5: (CUCM, Unity Connection, Jabber, IPPhone, )
- Knowledge of Cisco Video conferencing: CMS, and Cisco video conferencing (endpoints, TMS, )
- Knowledge of the VMware suite v7/v8.
- Mastery of SIP/H323 protocols.
Extra Knowledge is a plus:
- Kurmi, Telisca, Real Time Monitoring tool, Prognosis, PeterConnects ecosystems
- Knowledge of WAN/LAN networks and security.
- Systems administration and PC environment would be a plus
Soft skills:
- Team worker
- Change adaptability
- Sense of service
- Rigorous
- Curious
If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
Cisco Telephony & Videoconferencing Engineer in Stevenage employer: eTeam Workforce Limited
As a leading Global Recruitment specialist, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Located in Telford, our team enjoys the flexibility of a hybrid work model, allowing for a balanced approach to professional and personal life while engaging with cutting-edge data technologies. We offer competitive benefits and a collaborative environment where innovative ideas are encouraged, making us an excellent employer for those seeking meaningful and rewarding careers in IT Data Architecture.
