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- Tasks: Support critical live services and resolve incidents in a dynamic environment.
- Company: Global recruitment specialist with a focus on innovative solutions.
- Benefits: Competitive salary, professional development, and a collaborative team culture.
- Why this job: Join a vital team and make a real impact on service stability.
- Qualifications: Strong skills in PL/SQL and Java, with experience in live service environments.
- Other info: Exciting opportunity for career growth in a supportive team.
The predicted salary is between 36000 - 60000 £ per year.
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.
Clearance Required: SC Clearance
Duration: 12 months
Location: Telford - 2 days on site
Please note that it is essential that the applicant holds SC Clearance.
Role Overview
The Live Service Engineer will join the CESA team within Tax Admin, supporting critical live services including batch scheduling, incident resolution, and platform stability. The role demands strong technical expertise in PL/SQL and Java, and a proven track record in live service environments.
Core Responsibilities
- Provide live service support for the CESA service.
- Investigate and resolve incidents without breaching SLAs.
- Manage and monitor batch scheduling processes.
- Perform daily checks and triage ServiceNow tickets.
- Support patching and failover activities.
- Collaborate with cross-functional teams to elaborate issues and devise solutions.
Skills & Technologies
- PL/SQL and Java (core development and debugging)
- ServiceNow (ticket triage and root cause analysis)
- Batch scheduling tools (eg, Job Scheduler)
- Strong problem-solving and analytical skills
Live Service Engineer in Shrewsbury employer: eTeam Workforce Limited
Contact Detail:
eTeam Workforce Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Live Service Engineer in Shrewsbury
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in live service roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! If you’ve got experience with PL/SQL and Java, consider creating a small project or contributing to open-source. This gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for the technical interview! Brush up on your problem-solving skills and be ready to tackle real-world scenarios related to incident resolution and batch scheduling. Practice makes perfect!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Live Service Engineer in Shrewsbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with PL/SQL and Java, as well as any live service environments you've worked in. We want to see how your skills match the role, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Live Service Engineer role. Share specific examples of how you've tackled incidents or managed batch scheduling in the past.
Showcase Your Problem-Solving Skills: In your application, highlight instances where you've resolved complex issues under pressure. We love candidates who can think on their feet and keep services running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at eTeam Workforce Limited
✨Know Your Tech Inside Out
Make sure you brush up on your PL/SQL and Java skills before the interview. Be ready to discuss specific projects where you've used these technologies, as well as any challenges you faced and how you overcame them.
✨Familiarise Yourself with ServiceNow
Since you'll be dealing with ticket triage and root cause analysis, it’s crucial to understand how ServiceNow works. Prepare to talk about your experience with it and any incidents you've resolved using the platform.
✨Understand Batch Scheduling
Get a good grasp of batch scheduling tools like Job Scheduler. Be prepared to explain how you've managed and monitored batch processes in previous roles, and any strategies you used to ensure smooth operations.
✨Show Your Problem-Solving Skills
The role requires strong analytical skills, so think of examples where you've successfully resolved incidents under pressure. Highlight your approach to troubleshooting and how you collaborate with teams to find solutions.
