At a Glance
- Tasks: Manage and support BMC Remedy processes like Incident and Change Management.
- Company: Join a global recruitment specialist serving clients across EMEA, APAC, US, and Canada.
- Benefits: Enjoy remote work flexibility and competitive daily rates.
- Why this job: Gain valuable experience in ITSM while working with cutting-edge technology in a dynamic environment.
- Qualifications: Experience with BMC Remedy and ITSM processes is essential; familiarity with SDLC is a plus.
- Other info: This is a 6-month contract role with quick shortlisting within 48 hours.
The predicted salary is between 60000 - 84000 £ per year.
Job Description
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.
Role Title: Remedy Consultant (BMC Remedy)
Location: Remote
Duration: 6 months
Clearance: Active SC
Rate: £563/day
Contract Inside IR35 on umbrella
Role Description:
- Experience and/or capability to manage Remedy version 20.02 including the following modules/processes (Service Level Management, Incident, Problem, Change Management, Knowledge Management and Service Request Management)
- Provide technical support of the Remedy Suite including CMDB, Asset Management, Service/Incident/Problem/Change management within the production and non-live environment
- Managing CMDB data model and Asset/CI Audit Log
- Experience undertaking daily checks
- Experience in the management and resolution of Remedy Incident
- Configuring and customising components of ITSM – Incident, Problem, Change, Task, SRM, SLM and CMDB
- Experience of Asset Management
- Create and/or update Remedy documentation to comply with software life cycle methodologies
- Integration of Remedy with external reporting systems
- Desirable – experience generating reports from multiple Remedy sources
- Desirable – experience with direct database query technologies
- Experience supporting all stages of the Software Development Lifecycle (SDLC)
If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible.
Please note, candidates are often Shortlisted within 48 hours.
Remedy Consultant (BMC Remedy) employer: eTeam Workforce Limited
Contact Detail:
eTeam Workforce Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remedy Consultant (BMC Remedy)
✨Tip Number 1
Familiarise yourself with the latest version of BMC Remedy, especially version 20.02. Understanding its modules like Service Level Management and Incident Management will give you a solid foundation to discuss your experience during interviews.
✨Tip Number 2
Highlight any previous experience you have with managing CMDB data models and Asset Management. Be prepared to share specific examples of how you've successfully managed these components in past roles.
✨Tip Number 3
Brush up on your technical support skills related to the Remedy Suite. Being able to demonstrate your problem-solving abilities and how you've resolved incidents in the past can set you apart from other candidates.
✨Tip Number 4
If you have experience with integrating Remedy with external reporting systems, make sure to mention it. This is a desirable skill for the role, and showcasing your knowledge in this area could significantly boost your chances.
We think you need these skills to ace Remedy Consultant (BMC Remedy)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with BMC Remedy, especially the specific modules mentioned in the job description. Use keywords from the job listing to ensure your application stands out.
Craft a Strong Cover Letter: Write a cover letter that explains why you are a great fit for the Remedy Consultant role. Mention your experience with Service Level Management, Incident Management, and any other relevant processes. Be sure to express your enthusiasm for the position.
Showcase Technical Skills: In your application, clearly outline your technical skills related to the Remedy Suite, including CMDB and Asset Management. Provide examples of how you've successfully managed these components in previous roles.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email if you haven't heard back within a week. This shows your interest in the position and keeps you on their radar.
How to prepare for a job interview at eTeam Workforce Limited
✨Know Your Remedy Modules
Make sure you have a solid understanding of the specific modules within BMC Remedy, such as Service Level Management and Incident Management. Be prepared to discuss your experience with these modules and how you've used them in past roles.
✨Demonstrate Technical Proficiency
Be ready to showcase your technical skills related to the Remedy Suite. This includes discussing your experience with CMDB, Asset Management, and how you've managed incidents and changes in previous positions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples from your past work where you successfully resolved incidents or managed changes, and be ready to explain your thought process.
✨Highlight Your Documentation Skills
Since creating and updating Remedy documentation is part of the role, be prepared to discuss your experience with documentation practices. Share examples of how you've ensured compliance with software life cycle methodologies in your previous roles.