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For Companies At a Glance
- Tasks: Manage and support Remedy Suite, including Incident and Change Management.
- Company: Join a global recruitment specialist serving clients across EMEA, APAC, US, and Canada.
- Benefits: Enjoy remote work flexibility and competitive daily rates.
- Why this job: Be part of a dynamic team and enhance your ITSM skills while making an impact.
- Qualifications: Must hold active SC clearance; experience with Remedy and ITSM processes required.
- Other info: Contract duration is 6 months, with quick shortlisting within 48 hours.
The predicted salary is between 42000 - 84000 £ per year.
Job Description
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.
CONTRACTOR MUST HOLD SC CLEARANCE ACTIVE (Enhanced SC would be better)
Role Title: Remedy Consultant
Location: Remote
Duration: 6 months from the start date
Rate: £563/day
Contract Inside IR35 on umbrella
Role Description:
- Experience and/or capability to manage Remedy version 20.02 including the following modules/processes (Service Level Management, Incident, Problem, Change Management, Knowledge Management and Service Request Management)
- Provide technical support of the Remedy Suite including CMDB, Asset Management, Service/Incident/Problem/Change management within the production and non-live environment
- Managing CMDB data model and Asset/CI Audit Log
- Experience undertaking daily checks
- Experience in the management and resolution of Remedy Incident
- Configuring and customising components of ITSM – Incident, Problem, Change, Task, SRM, SLM and CMDB
- Experience of Asset Management
- Create and/or update Remedy documentation to comply with software life cycle methodologies
- Integration of Remedy with external reporting systems
- Desirable – experience generating reports from multiple Remedy sources
- Desirable – experience with direct database query technologies
- Experience supporting all stages of the Software Development Lifecycle (SDLC)
If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible.
Please note, candidates are often Shortlisted within 48 hours.
Remedy Consultant employer: eTeam Workforce Limited
Contact Detail:
eTeam Workforce Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remedy Consultant
✨Tip Number 1
Make sure you brush up on your knowledge of Remedy version 20.02 and its various modules. Being able to discuss specific features and functionalities during an interview will show that you're not just familiar with the software, but that you can effectively manage it.
✨Tip Number 2
Highlight any experience you have with SC clearance, as this is a requirement for the role. If you have Enhanced SC clearance, be sure to mention it upfront, as it could give you an edge over other candidates.
✨Tip Number 3
Prepare to discuss your experience with ITSM processes like Incident, Problem, and Change Management. Be ready to provide examples of how you've successfully managed these processes in previous roles, as practical experience is key.
✨Tip Number 4
Familiarise yourself with the Software Development Lifecycle (SDLC) and be prepared to talk about your involvement in all stages. This will demonstrate your comprehensive understanding of how Remedy fits into broader IT operations.
We think you need these skills to ace Remedy Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Remedy version 20.02 and the specific modules mentioned in the job description. Use keywords from the job listing to ensure your application stands out.
Craft a Strong Cover Letter: Write a cover letter that addresses your experience with ITSM processes like Incident, Problem, and Change Management. Explain how your skills align with the requirements of the role and express your enthusiasm for the position.
Highlight SC Clearance: Since holding SC clearance is a requirement, make sure to clearly state your current clearance status in your application. If you have Enhanced SC clearance, mention that as well to strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a technical role like this.
How to prepare for a job interview at eTeam Workforce Limited
✨Know Your Remedy Modules
Make sure you have a solid understanding of the specific Remedy modules mentioned in the job description, such as Service Level Management and Incident Management. Be prepared to discuss your experience with these modules and how you've used them in past roles.
✨Demonstrate Technical Proficiency
Since the role requires technical support of the Remedy Suite, be ready to showcase your skills in managing CMDB, Asset Management, and other ITSM components. Consider preparing examples of how you've configured or customised these systems in previous positions.
✨Highlight Your SC Clearance
Given that active SC clearance is a requirement, make sure to mention your clearance status early in the conversation. This will reassure the interviewer of your eligibility for the role and demonstrate your understanding of the importance of security in this position.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and your approach to managing incidents or changes within the Remedy system. Think of specific situations you've encountered and how you resolved them, as this will illustrate your practical experience.
