At a Glance
- Tasks: Analyse incidents and drive service improvements in a dynamic financial services environment.
- Company: Global recruitment specialist with a focus on collaboration and innovation.
- Benefits: Competitive daily rate, opportunity for professional growth, and a supportive team culture.
- Other info: Work onsite in Manchester with excellent career advancement opportunities.
- Why this job: Join a global team and make a real impact in incident management.
- Qualifications: Experience in financial services, ITIL accredited, and strong communication skills.
The predicted salary is between 60000 - 70000 £ per year.
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.
Location: Manchester (4 days onsite/week)
Rate: 335GBP/Day (Inside IR35)
Profiles with financial services experience, strong Incident & Problem Management background, ITIL v3/v4, and hands-on use of ServiceNow.
Core skills:
- Experience of working in financial services industry
- Strong incident background and experience of Incident Management in enterprise transformation
- Understanding of Problem Management
- ITIL v3 or V4 accredited
- Knowledge of any incident tracking system such as ServiceNow
- Excellent Excel skills
- Reporting skills desirable
Soft Skills:
- Excellent verbal and written communication skills
- Has the right attitude towards the role and is willing to support all products and any ad hoc tasks
- Demonstrates the ability to work with cross-continental, cross-culture support teams with a proven ability to liaise and coordinate between disparate and multi-disciplined teams
- High level of professionalism when communicating with external clients and internal users
- Results oriented, leading by example with excellent analytical and problem-solving skills
- Maintain an attitude of continual service improvement to help suggest improvements and drive change
If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible.
Please note, candidates are often shortlisted within 48 hours.
Incident Analyst in Manchester employer: eTeam Workforce Limited
As a leading global recruitment specialist, we pride ourselves on fostering a dynamic work culture that values collaboration and continuous improvement. Located in the vibrant city of Manchester, our team enjoys a supportive environment with ample opportunities for professional growth, particularly in the financial services sector. With a focus on employee development and a commitment to excellence, we offer a rewarding experience for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Incident Analyst in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for an Incident Analyst role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Brush up on your ITIL knowledge! Since this role requires ITIL v3/v4 accreditation, make sure you can confidently discuss how you've applied these principles in past roles. It’ll show you’re not just a paper tiger but someone who knows their stuff.
✨Tip Number 3
Get familiar with ServiceNow! If you haven’t used it much, consider doing a quick online course or tutorial. Being able to talk about your hands-on experience with incident tracking systems will definitely give you an edge.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to connect with you and get the ball rolling on your journey to landing that Incident Analyst position.
We think you need these skills to ace Incident Analyst in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in financial services and incident management. We want to see how your skills align with the role, so don’t be shy about showcasing your ITIL accreditation and any hands-on experience with ServiceNow.
Showcase Your Communication Skills:Since excellent communication is key for this role, we recommend including examples of how you've effectively communicated with stakeholders or worked within cross-cultural teams. This will help us see your ability to liaise across different groups.
Highlight Your Problem-Solving Mindset:We love candidates who are results-oriented and have a service-improvement mindset. Share specific instances where you’ve identified issues and implemented solutions, especially in an incident management context.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your CV and get in touch quickly. Plus, we often shortlist candidates within 48 hours, so you won’t be waiting long!
How to prepare for a job interview at eTeam Workforce Limited
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL v3/v4 knowledge. Be ready to discuss how you've applied these principles in your previous roles, especially in Incident and Problem Management. This will show that you’re not just familiar with the theory but can also implement it effectively.
✨Showcase Your Financial Services Experience
Since the role is within the financial services sector, prepare examples from your past work that highlight your experience in this area. Talk about specific incidents you've managed and how you contributed to service improvements, as this will resonate well with the interviewers.
✨Excel Skills Are Key
Don’t underestimate the importance of Excel in this role. Be prepared to discuss how you've used Excel for reporting or data analysis in your previous jobs. If you can, bring along examples of reports you've created to demonstrate your skills.
✨Communicate Like a Pro
Excellent communication is crucial, especially when liaising with global teams. Practice articulating your thoughts clearly and concisely. Think about how you can convey complex information simply, as this will showcase your ability to work across cultures and disciplines.
