Digital CIP - Product Manager - Flocking New Work in London

We are a Global Recruitment specialist that provides support to clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.

Clearance Required: BPSS

Duration: 6 months

Location: Stratford/Telford/Remote-with an occasional Visit

Pay rate: £402 per day all inc. (PAYE through Umbrella)

What is the Customer Insight Platform (CIP)?

CIP is composed of multiple cross-functional teams who use a variety of agile and lean practices. Together, they provide services that collect, evaluate and support the analysis of customer interaction data. Within CIP, a new workstream is being formed to deliver a new requirement called internally "Flocking" - the title is "Adaptive Detection System for Counter Fraud Flocking". The requirement is a production, in-service capability that moves fraud detection from reactive, rules-based flagging of individual records to proactive, automated discovery of organised fraud networks. The target capability would process client data at production scale, resolve the entities and relationships within it, and surface cross-regime and cross-provider fraud patterns that are invisible to traditional tabular analysis, giving investigators the tooling to explore and act on them in hours rather than days or weeks.

Initial piece of work is to lead the Discovery and Alpha phase and then support planning, pricing to build a SoW for Build to Go live.

Team description:

This role is responsible for the vision, definition and quality of complex, business critical products and services, for the CIP team.

Skills

• Product Management: Familiar with leading the creation of a product from inception to end of life; guiding its evolution through discovery, Alpha, beta and live. User centred in product design. Can define value for products, prioritising a backlog to maximise it. Uses data to measure the success of products and to support actions taken.
• Customer focus: Customer centric and a great communicator. Works closely with customers and stakeholders, leveraging user research as appropriate, to fully understand their needs. Creates a product strategy that meets their needs rather than their wants and wishes.
• Analytic thinking: Quickly able to identify and define problems as well as workable solutions. Uses data to validate decisions and identify opportunities. A problem solver with great attention to detail.
• Agile and Lean practices: Knows how to coach and lead teams in Agile and Lean practices for product design and delivery. Advocates these approaches, continuously reflecting and challenging the team.
• Communication: Can mediate between people and develop effective relationships, communicating with teams and stakeholders at all levels. Manages stakeholder expectations and facilitates discussions about high risk and complexity.
• Team building: Evidence of growing self-managing teams, motivating individuals through recognition of self and the benefits of difference. Proactively promotes diversity and inclusion.
• Commercial management: Takes responsibility for complex relationships with contracted suppliers. Identifies appropriate contractual frameworks and suppliers. Knows how to negotiate with contracted suppliers.
• Incident management: Provides appropriate, outward communication to stakeholders should a service have a service impacting incident. Guides the team in product related decisions on incident mitigation and recovery.

Experience

• Creating a product vision and aligning a team around it
• Managing a live product
• Defining metrics that reflect the value of your product
• Building a product roadmap and product strategy that aligns with the wider CIP roadmap and strategy
• Ability to prioritise product features objectively, minimising wasted effort and maximising customer value
• Writing technical epics and user stories with appropriate acceptance criteria
• Working with multiple digital service, DevOps or data platform engineering teams
• Building consensus in team and with stakeholders
• Working in a lean, agile, continuous delivery environment
• Proven experience of managing complex product
• Using data to drive decisions and prioritisation
• Working in a data focused environment with big data/analysis products

Tools & technologies

• Advanced workshop/group facilitation skills, especially working with remote teams and stakeholders
• Advanced scoping and estimation techniques
• Jira
• Confluence
• Collaborative business visualisation tools
• Data querying/exploration tools (e.g. Google Analytics/Splunk/Superset)

If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often shortlisted within 48 hours.