Customer Engagement Administrator in Lichfield

This is an excellent opportunity for an organised and customer-focused professional with strong administration and stakeholder engagement skills who enjoys working with technical information and delivering high-quality customer service.

Key Responsibilities

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• Act as a key point of contact for internal and external customer enquiries.
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• Build and maintain positive relationships with customers while delivering a high standard of service.
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• Coordinate, compile, and analyse information from multiple sources to support operational activities.
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• Track and follow up customer enquiries, planning consultations, and case updates to ensure timely completion.
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• Monitor workloads and priorities to help maintain agreed service levels.
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• Provide accurate administrative support and ensure technical information is communicated clearly and efficiently.
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• Maintain accurate records and manage data within internal information systems.
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• Work with technical teams to support environmental permitting activities and customer requests.
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• Ensure work is completed in line with established procedures, quality standards, and timescales.
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Essential Skills & Experience

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• Previous experience in administration, customer service, customer engagement, or business support.
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• Excellent communication and stakeholder management skills.
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• Strong organisational skills with the ability to manage multiple priorities.
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• Experience coordinating information from different sources and maintaining accurate records.
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• Good literacy, numeracy, and attention to detail.
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• Proficient in Microsoft Office applications, including Word, Excel, Outlook, and Teams.
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• Ability to learn new systems and work with technical information.
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• Ability to work independently as well as collaboratively within a team.
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Desirable

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• Experience or qualifications related to the environmental sector.
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• Knowledge or interest in environmental permitting, planning, flood risk, or environmental management.
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