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- Tasks: Join us as a Genesys Engineer, focusing on installation and configuration of contact technologies.
- Company: We are a global recruitment specialist supporting clients across EMEA, APAC, US, and Canada.
- Benefits: Enjoy hybrid work options and the chance to develop your skills in a dynamic environment.
- Why this job: Be part of a team that shapes innovative contact centre solutions with real-world impact.
- Qualifications: Experience in contact centres and knowledge of PHP, SQL, and Genesys systems is a plus.
- Other info: Shortlisting happens within 48 hours, so apply quickly!
The predicted salary is between 36000 - 60000 £ per year.
Job Description
We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.
Job Title: Genesys Engineer
Duration: 12 Months
Location: Livingston, Scotland/Hybrid
Job Description:
The main function of a Senior Engineer is to perform a wide variety of installation, configuration, development and upgrading of services within our Contact technologies platform.
These include systems such as Genesys Pure Engage, Kana Response, Filenet and some bespoke inhouse systems.
Job Responsibilities:
Complete configuration, installation and support of equipment to the specifications of the business
Maintain software applications and operating systems through regular maintenance
Maintain configuration and support documentation
Manage assigned projects and program components to deliver services in accordance with established objectives
Development of our inhouse solutions.
Work closely with our support team and other areas to provide expert knowledge on our contact centre solutions
Experience:
Knowledge of Databases, elasticsearch, kibana, logstash, Grafana and Beats would be desirable.
Proven track record as an engineer with experience in the Contact Centre industry would be advantageous
Development experience in PHP, ASP, Oracle SQL and Javascript would be desirable.
Experience with Genesys, FileNet, and Kana Response would be advantageous
If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible.
Please note, candidates are often Shortlisted within 48 hours.
Genesys Engineer employer: eTeam Workforce Limited
Contact Detail:
eTeam Workforce Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Genesys Engineer
✨Tip Number 1
Familiarise yourself with Genesys products and services. Understanding the specifics of Genesys Pure Engage and other related technologies will give you an edge during discussions with our team.
✨Tip Number 2
Showcase your experience in the Contact Centre industry. Be prepared to discuss specific projects or challenges you've faced, as this will demonstrate your practical knowledge and problem-solving skills.
✨Tip Number 3
Brush up on your development skills, particularly in PHP, ASP, Oracle SQL, and Javascript. Being able to speak confidently about your coding experience can set you apart from other candidates.
✨Tip Number 4
Network with professionals in the field. Engaging with others who work with Genesys or in similar roles can provide insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Genesys Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in contact centre technologies, particularly with Genesys, FileNet, and Kana Response. Use specific examples to demonstrate your skills in installation, configuration, and development.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities and requirements mentioned in the job description. Explain how your background in databases, PHP, and JavaScript makes you a suitable candidate for the role.
Highlight Relevant Projects: If you've managed projects or developed in-house solutions, be sure to include these in your application. Detail your role and the impact of your contributions to showcase your project management skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at eTeam Workforce Limited
✨Know Your Genesys Inside Out
Make sure you have a solid understanding of Genesys Pure Engage and other related systems. Be prepared to discuss your experience with these technologies and how you've used them in past roles.
✨Showcase Your Development Skills
Highlight any development experience you have, especially in PHP, ASP, Oracle SQL, and Javascript. Be ready to provide examples of projects where you've applied these skills, as this will demonstrate your technical capabilities.
✨Familiarise Yourself with Contact Centre Solutions
Research the latest trends and challenges in the contact centre industry. Being able to discuss these topics will show your passion for the field and your commitment to staying updated.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about the company's use of contact technologies and their future plans. This not only shows your interest but also helps you determine if the company is the right fit for you.
