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- Tasks: Be the friendly face of our company, helping customers with their orders and queries.
- Company: Join a dynamic team in Belfast, dedicated to delivering top-notch customer service.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real impact by enhancing customer satisfaction in a competitive market.
- Qualifications: 5 GCSEs A-C, including Maths and English, plus a positive attitude.
- Other info: Contract runs until 09/30/2025, perfect for students seeking experience.
The predicted salary is between 27000 - 45000 £ per year.
Role: Customer Service Executive
Contract: till 09/30/2025
Location: Belfast, UK
Purpose of the Role: The Customer Service Executive is the first point of contact for customers, and is responsible for delivering excellent customer service and ensuring all customer orders are delivered as requested (on time, in full).
Key Accountabilities:
- Order life cycle management
- Maximising customer satisfaction level and order entry accuracy
- Building strong relationships with customers, sales and logistics functions
- Timely handling of all incoming customer queries and requests
- Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment
- Reporting (daily, weekly and monthly reports)
- Continuously improve the customer service process
- Manage issue resolution for respective sales organisation(s)
- Continuously support system and process improvement initiatives
- Support other functions and processing activities (billing, clearing, customer spend processing)
- Any other tasks requested by line manager
Skills:
- Excellent interpersonal and communication skills
- Excellent customer service and customer care mind-set
- Willingness and ability to build great relationships with customers
- Positive can-do attitude
- Accuracy and attention to details
- Ownership, entrepreneurial attitude - drives issue resolution, escalates where necessary
- Willingness to gather excellent knowledge of customers and market specifics
- Looking for and responding to feedback
- Always looking for issue resolution and service improvement
- Active team player, always there to help others
- Understand and comply with the controls in own area
Education: 5 GCSEs A-C (Maths and English Incl)
Customer Service Executive employer: eTeam Workforce Limited
Contact Detail:
eTeam Workforce Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with our company values and customer service philosophy. Understanding what we stand for will help you align your approach during interviews and demonstrate that you're a great fit for our team.
✨Tip Number 2
Prepare to discuss specific examples of how you've handled customer queries in the past. Highlighting your problem-solving skills and ability to build relationships will show us that you can thrive in a customer-focused role.
✨Tip Number 3
Research common customer service challenges and think about how you would address them. Being able to articulate your strategies for improving service levels will impress us and demonstrate your proactive mindset.
✨Tip Number 4
Showcase your teamwork skills by discussing how you've collaborated with others to resolve issues or improve processes. We value team players, so sharing these experiences will help you stand out as a candidate.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise skills such as communication, problem-solving, and relationship-building that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've maximised customer satisfaction and handled queries effectively in previous roles.
Highlight Relevant Skills: In your application, clearly outline your interpersonal skills and attention to detail. Use bullet points to make these stand out, as they are crucial for the Customer Service Executive role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at eTeam Workforce Limited
✨Showcase Your Communication Skills
As a Customer Service Executive, excellent communication is key. Be prepared to demonstrate your ability to convey information clearly and effectively. Use examples from past experiences where you successfully resolved customer queries or built strong relationships.
✨Emphasise Your Customer-Centric Mindset
Highlight your commitment to customer satisfaction. Share specific instances where you went above and beyond to ensure a positive experience for customers. This will show that you understand the importance of delivering excellent service.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you've handled challenging situations in the past. Employers are looking for candidates who can drive issue resolution and improve processes. Think of examples where you identified a problem and took initiative to resolve it.
✨Research the Company and Its Values
Familiarise yourself with the company's mission and values. Understanding their approach to customer service will help you align your answers with what they are looking for. It also shows genuine interest in the role and the organisation.
