At a Glance
- Tasks: Manage customer requests and ensure timely processing in a fast-paced environment.
- Company: Join a dynamic team in Telford, Shropshire, focused on customer service excellence.
- Benefits: Gain valuable experience in customer service with potential for career growth.
- Other info: Onsite role with a supportive team and a vibrant work culture.
- Why this job: Be the voice of the company and make a real difference for customers every day.
- Qualifications: Strong communication skills and ability to manage multiple priorities.
The predicted salary is between 25000 - 32000 £ per year.
Location: Telford, Shropshire (5 Days Onsite)
Contract Length: 12 Months
Start Date: ASAP
Overview
We are seeking a proactive and customer-focused Customer Service Coordinator to join a fast-paced service operations environment. This role requires an energetic individual who can manage multiple priorities, communicate effectively with customers and suppliers, and thrive in a high-volume setting.
Key Responsibilities
- Manage customer requests and ensure timely processing of outsourced work.
- Provide quotations to customers and manage order prioritisation.
- Handle customer queries and communicate updates in a professional and timely manner.
- Coordinate with suppliers and logistics teams to track and monitor job progress.
- Monitor turnaround times to ensure contractual commitments are achieved.
- Maintain accurate records and update internal systems.
- Log quality certificates and support audit requirements.
- Support purchasing and procurement activities, including purchase orders, supplier quotations, and order confirmations.
- Assist with supplier management, expediting orders, and monitoring on-time delivery performance.
- Work closely with internal teams to ensure excellent customer service.
Customer Service Coordinator employer: eTeam Workforce Limited
As a Customer Service Coordinator in Telford, you will be part of a dynamic team that values proactive communication and customer satisfaction. Our company fosters a supportive work culture that encourages professional growth and development, offering training opportunities to enhance your skills. With a focus on teamwork and collaboration, we ensure that our employees thrive in a fast-paced environment while enjoying the unique advantages of working in a vibrant community.
