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- Tasks: Coordinate customer service tasks and manage orders with attention to detail.
- Company: Join a dynamic team in Telford focused on customer satisfaction.
- Benefits: Full-time contract with competitive pay and opportunities for growth.
- Why this job: Be the voice of the customer and make a real difference every day.
- Qualifications: 2+ years in customer service and proficiency in Microsoft 360.
- Other info: Great teamwork environment with potential for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Job Title: Customer Service Coordinator
Location: Telford, TF7 4QL, UK
Job Type: Full Time Contract, 6-12 month
Work Model: Fully onsite
Responsibilities
- Communicate Outsource work priority for customers on a daily/weekly basis with attention to detail for the customer\\\’s requirements and our contractual obligations.
- Provide Quotation of sub-contract prices to customers via Sales system. Manage daily prioritization of Customer\\\’s orders and communicate status and manage escalations.
- Answer daily queries of customers, relaying information in documented form.
- Process Customer\\\’s new requests and ensure work is managed in a timely manner for Outsource by: Triggering release of Service Orders to our suppliers for Outsource work
- Partner with logistics to physically verify the units are progressing per the process
- Monitor Turn Around Time of jobs to ensure we meet customer contractual commitment
- As required handle requests to verify status for receipt or other processing steps for outsourced work
- Update internal system notes for individual jobs.
- To follow quality procedures to log certificates onto the internal system for auditing purpose.
- Support the overall Outsource on-site duties on a day to day basis providing good team work and prompt support.
- Assure supply of high technology materials, equipment and/or services in accordance with supply chain optimization goals and management objectives.
- General purchasing responsibilities may also include trigger and/or generation of requisitions, purchase orders and overall scheduling.
- Review of supplier quotes, order confirmation status to ensure orders are on-time and meeting customer required dates.
- Support any procurement outsource contract staff as needed, including but not limited to, open order reports, supplier confirmation, on-time delivery, expediting, etc.
Qualifications
- The essential skills required are: Proficiency in Microsoft 360, particularly Outlook, PowerPoint and Excel (knowledge of v-lookup formulas, etc.)
- Experience in customer service (2 years or more)
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Customer Service Coordinator employer: eTeam Workforce Limited
Contact Detail:
eTeam Workforce Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service. Think about your past experiences and how they relate to the responsibilities listed in the job description. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your skills! If you’re proficient in Microsoft 360, make sure to highlight that during interviews. Bring examples of how you've used these tools in previous roles to solve problems or improve processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Coordinator role. Highlight your experience in customer service and any relevant skills, especially your proficiency in Microsoft 360. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to the responsibilities listed in the job description. We love seeing genuine enthusiasm!
Showcase Your Attention to Detail: Since the role requires attention to detail, make sure your application is free from typos and errors. Double-check everything before hitting send. We appreciate candidates who take pride in their work!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at eTeam Workforce Limited
✨Know Your Customer Service Basics
Brush up on your customer service principles and practices. Be ready to discuss your previous experiences in handling customer queries and managing escalations. Think of specific examples where you went above and beyond to meet a customer's needs.
✨Master the Tech Tools
Since proficiency in Microsoft 360 is essential, make sure you're comfortable with Outlook, PowerPoint, and Excel. Familiarise yourself with v-lookup formulas and be prepared to demonstrate your skills or discuss how you've used these tools in past roles.
✨Understand the Role's Responsibilities
Review the job description thoroughly and understand the key responsibilities. Be ready to explain how your skills align with tasks like managing customer orders, processing requests, and ensuring timely communication. This shows that you’re not just interested in the role but also understand what it entails.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.