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For Companies At a Glance
- Tasks: Manage customer orders, handle queries, and ensure timely processing in a fast-paced environment.
- Company: Join a dynamic team in Telford focused on delivering exceptional customer service.
- Benefits: Enjoy a full-time contract with opportunities for growth and development.
- Why this job: Be part of a supportive team that values flexibility and attention to detail.
- Qualifications: Must have 2+ years in customer service and proficiency in Microsoft 360.
- Other info: This role is fully onsite, perfect for those who thrive in collaborative settings.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Job Title: Customer Service Coordinator
Location: Telford, TF7 4QL, UK
Job Type: Full Time Contract, 6-12 month
Work Model: Fully onsite
Job Description:
Summary:
we are looking for more energetic and robust individuals who can manage a wide range of processes, adapt flexibly, and thrive in a high-volume, fast-paced environment
Strong computer office skills required for this position
Communicate Outsource work priority for customers on a daily/weekly basis with attention to detail for the customer's requirements and our contractual obligations.
Provide Quotation of sub-contract prices to customers via Sales system. Manage daily prioritization of Customer's orders and communicate status and manage escalations.
Answer daily queries of customers, relaying information in documented form.
Process Customer's new requests and ensure work is managed in a timely manner for Outsource by:
Triggering release of Service Orders to our suppliers for Outsource work
Partner with logistics to physically verify the units are progressing per the process
Monitor Turn Around Time of jobs to ensure we meet customer contractual commitment
As required handle requests to verify status for receipt or other processing steps for outsourced work
Update internal system notes for individual jobs.
To follow quality procedures to log certificates onto the internal system for auditing purpose.
Support the overall Outsource on-site duties on a day to day basis providing good team work and prompt support.
Assure supply of high technology materials, equipment and/or services in accordance with supply chain optimization goals and management objectives.
General purchasing responsibilities may also include trigger and/or generation of requisitions, purchase orders and overall scheduling.
Review of supplier quotes, order confirmation status to ensure orders are on-time and meeting customer required dates.
Support any procurement outsource contract staff as needed, including but not limited to, open order reports, supplier confirmation, on-time delivery, expediting, etc.
The essential skills required are:
Proficiency in Microsoft 360, particularly Outlook, PowerPoint and Excel (knowledge of v-lookup formulas, etc.)
Experience in customer service (2 years or more)
Customer Service Coordinator employer: eTeam Workforce Limited
Contact Detail:
eTeam Workforce Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with Microsoft 360, especially Outlook, PowerPoint, and Excel. Brush up on your skills in v-lookup formulas, as these will be crucial for managing customer orders and processing data efficiently.
✨Tip Number 2
Gain a solid understanding of customer service principles and practices. Since the role requires at least two years of experience, think about how you can demonstrate your ability to handle customer queries and manage escalations effectively.
✨Tip Number 3
Prepare to showcase your adaptability in a fast-paced environment. Think of examples from your past work where you successfully managed multiple tasks or priorities, as this will highlight your ability to thrive under pressure.
✨Tip Number 4
Research the company’s supply chain optimisation goals and understand how your role as a Customer Service Coordinator fits into that picture. This knowledge will help you align your answers during any interviews and show your commitment to the company's objectives.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and showcases your proficiency in Microsoft 360. Use specific examples to demonstrate how you've managed customer queries and prioritised tasks in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role of Customer Service Coordinator. Mention your ability to adapt flexibly and thrive under pressure, and provide examples of how you've successfully handled similar responsibilities in previous positions.
Highlight Key Skills: In your application, emphasise your strong computer office skills, particularly with Outlook, PowerPoint, and Excel. If you have experience with v-lookup formulas, make sure to mention it as it is specifically required for this position.
Follow Application Instructions: Carefully read the job description and ensure that you follow any specific application instructions provided by the company. This may include submitting documents in a particular format or addressing your application to a specific person.
How to prepare for a job interview at eTeam Workforce Limited
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles during the interview. Share specific examples of how you've handled difficult situations or exceeded customer expectations, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Demonstrate Your Technical Skills
Since strong computer office skills are essential for this role, be prepared to discuss your proficiency in Microsoft 360. You might even want to mention any specific projects where you used Excel, PowerPoint, or Outlook effectively, especially if you can reference v-lookup formulas.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle various customer service scenarios. Think about past experiences and how you prioritised tasks, managed escalations, or communicated with customers. Practising these responses can help you feel more confident.
✨Emphasise Teamwork and Communication Skills
This role requires good teamwork and communication, so be ready to discuss how you've collaborated with colleagues in the past. Share examples of how you’ve worked together to meet customer needs or resolve issues, as this will show you can support the overall team effectively.
