service designer

We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.

Job Title: Service Designer

Duration: 6 months

Location: Telford 40% office (2-days a week)

Contract inside IR35 on umbrella

Job description:

Service Designer to join the One Login for Government programme.

Working with the One Login programme on supporting the overall Design changes needed within the many phases of One Login work that we have to deliver over the next few years.

Helping shaping delivery for the team, working closely with UX & Build teams, improving the teams ways of working and providing output to feed into the stakeholder updates/reports.

Service Designer to join the One Login for Government programme.

Working with the One Login programme on supporting the overall Design changes needed within the many phases of One Login work that we have to deliver over the next few years.

Helping shaping delivery for the team, working closely with UX & Build teams, improving the teams ways of working and providing output to feed into the stakeholder updates/reports.

Focussed on supporting with customer journey design relating to life events and linking to broader CRM use cases.

Specifically:

Creating alignment for each life event on the aim, impact, and measurement approach

Developing an as-is' view of existing programmes across the business.

Creating a clear design approach for each journey based upon business prioritisation and architectural maturity.

Map out existing and to-be' processes and approaches for the prioritised use cases, helping to determine and align on the build approach from POC onwards.

Aide the development of joined-up journey creation considering regime level journeys (starting with Income Tax and Corporation Tax), channel strategy, drive to digital and upstream compliance programmes.

Support the identification of and approach to any changes within the overall operating model.

Key skills:

Customer journey design

Business analysis

Strong interpersonal skills

Self-starter

If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within

48 hours.