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- Tasks: Join the One Login for Government programme to design customer journeys and improve team workflows.
- Company: A global recruitment specialist supporting clients across EMEA, APAC, US, and Canada.
- Benefits: Flexible work with 40% in-office; great opportunity for career growth.
- Why this job: Shape impactful design changes while collaborating with UX and build teams in a dynamic environment.
- Qualifications: Experience in customer journey design, business analysis, and strong interpersonal skills required.
- Other info: Contract role for 6 months, with quick candidate shortlisting within 48 hours.
The predicted salary is between 36000 - 60000 £ per year.
We are a Global Recruitment specialist that provides support to clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.
Duration: 6 months
Location: Telford 40% office (2-days a week)
Contract inside IR35 on umbrella
Service Designer to join the One Login for Government programme. Working with the One Login programme on supporting the overall design changes needed within the many phases of One Login work that we have to deliver over the next few years. Helping shape delivery for the team, working closely with UX & Build teams, improving the team's ways of working and providing output to feed into the stakeholder updates/reports.
Focussed on supporting with customer journey design relating to life events and linking to broader CRM use cases. Specifically:
- Creating alignment for each life event on the aim, impact, and measurement approach
- Developing an 'as-is' view of existing programmes across the business.
- Creating a clear design approach for each journey based upon business prioritisation and architectural maturity.
- Mapping out existing and 'to-be' processes and approaches for the prioritised use cases, helping to determine and align on the build approach from POC onwards.
- Aiding the development of joined-up journey creation considering regime level journeys (starting with Income Tax and Corporation Tax), channel strategy, drive to digital and upstream compliance programmes.
- Supporting the identification of and approach to any changes within the overall operating model.
Key skills:
- Customer journey design
- Business analysis
- Strong interpersonal skills
- Self-starter
If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often shortlisted within 48 hours.
service designer employer: eTeam Inc
Contact Detail:
eTeam Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land service designer
✨Tip Number 1
Familiarise yourself with the One Login for Government programme. Understanding its objectives and challenges will help you demonstrate your knowledge during discussions and show how you can contribute to the design changes needed.
✨Tip Number 2
Network with professionals in service design and UX. Engaging with others in the field can provide insights into best practices and current trends, which you can reference in conversations with us to highlight your proactive approach.
✨Tip Number 3
Prepare to discuss your experience with customer journey design. Be ready to share specific examples of how you've improved processes or user experiences in previous roles, as this will be crucial in showcasing your fit for the position.
✨Tip Number 4
Stay updated on the latest tools and methodologies in service design. Being knowledgeable about current technologies and frameworks will not only enhance your skill set but also impress us during any discussions about your approach to design.
We think you need these skills to ace service designer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service design and customer journey mapping. Use specific examples that demonstrate your skills in business analysis and working with UX teams.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the role. Explain how your background aligns with the requirements, particularly your experience in shaping delivery and improving team processes.
Showcase Your Skills: In your application, emphasise your strong interpersonal skills and ability to work as a self-starter. Provide examples of past projects where you successfully collaborated with cross-functional teams.
Follow Up: After submitting your application, consider sending a brief follow-up email to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at eTeam Inc
✨Understand the Role
Make sure you have a solid grasp of what a Service Designer does, especially in the context of the One Login for Government programme. Familiarise yourself with customer journey design and how it relates to life events, as this will be crucial during your interview.
✨Showcase Your Interpersonal Skills
Since strong interpersonal skills are key for this role, prepare examples that demonstrate your ability to work collaboratively with UX and Build teams. Highlight any past experiences where you successfully improved team dynamics or communication.
✨Prepare for Business Analysis Questions
Expect questions that assess your business analysis capabilities. Be ready to discuss how you've previously developed 'as-is' views of existing programmes and how you approach creating clear design strategies based on business priorities.
✨Demonstrate Your Self-Starter Attitude
As a self-starter, it's important to convey your initiative and problem-solving skills. Prepare to share instances where you took the lead on a project or identified a need for change and acted upon it without waiting for direction.
