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- Tasks: Support Endur users by resolving technical issues and enhancing business processes.
- Company: Join a leading energy company focused on innovation and sustainability.
- Benefits: Enjoy hybrid work options, flexible hours, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values collaboration and continuous improvement.
- Qualifications: 5+ years of Endur experience; strong communication and problem-solving skills required.
- Other info: Work in shifts to support global teams and gain exposure to diverse markets.
The predicted salary is between 48000 - 72000 £ per year.
This role is for an experienced Endur L2 Support person with proven capability in supporting key business and technical processes including:
- At least 5 years of demonstrable experience using the Endur product.
- Endur L2 with techno-functional type experience, preferably Front and Middle office experience.
- In-depth functional understanding of the Endur product with preferably Gas, Power or Client market experience.
- Proven experience of 1st/2nd Line support along with a thirst for growing in this space, and able to demonstrate taking a problem through to resolution.
- Working directly with users (in office and remotely) to understand and resolve issues in a timely manner.
- Building and maintaining business relationships. Collaborating with business management/trading desks on matters of support, escalation, technical challenges, continuous improvement.
- Good understanding of deal lifecycle processes.
- Comfortable working in shifts (US/Singapore hours).
- Major incident handling experience.
- Utilising experience and bp process to triage and prioritise issues and tickets.
- Excellent communication skills and experience gained in a commercial environment.
Nice to have experience:
- Experience in AWS platform and technologies.
- Experience using Azure DevOps for work item management.
- Experience of the ITRS Geneos platform/application.
- Experience of using and developing APM.
Endur L2 Support employer: eTeam Inc
Contact Detail:
eTeam Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Endur L2 Support
✨Tip Number 1
Network with professionals in the energy sector, especially those who have experience with Endur. Attend industry events or webinars to connect with potential colleagues and learn more about the role.
✨Tip Number 2
Familiarise yourself with the latest updates and features of the Endur product. Being knowledgeable about recent changes can give you an edge during interviews and discussions with hiring managers.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully resolved issues in a timely manner. Highlight your problem-solving skills and ability to work under pressure, as these are crucial for the role.
✨Tip Number 4
Showcase your understanding of deal lifecycle processes and how they relate to the Endur product. This will demonstrate your technical knowledge and ability to collaborate effectively with trading desks.
We think you need these skills to ace Endur L2 Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with the Endur product, particularly your 5 years of demonstrable experience. Emphasise any relevant technical and functional skills, especially in Gas, Power, or Client markets.
Craft a Strong Cover Letter: In your cover letter, explain how your background aligns with the role's requirements. Mention your experience in 1st/2nd line support and your ability to resolve issues effectively while collaborating with users and trading desks.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, provide examples in your application that demonstrate your ability to communicate effectively in a commercial environment, both in writing and verbally.
Highlight Major Incident Handling Experience: If you have experience in major incident handling, make sure to include specific examples in your application. This will show your capability to manage critical situations and prioritise issues effectively.
How to prepare for a job interview at eTeam Inc
✨Showcase Your Endur Expertise
Make sure to highlight your experience with the Endur product during the interview. Be prepared to discuss specific scenarios where you've successfully supported users and resolved issues, particularly in the Gas, Power, or Client markets.
✨Demonstrate Problem-Solving Skills
Prepare examples that illustrate your ability to take a problem from identification to resolution. Discuss how you've handled major incidents in the past and the steps you took to ensure timely solutions.
✨Emphasise Communication Abilities
Since this role involves working directly with users and collaborating with trading desks, it's crucial to demonstrate your excellent communication skills. Share experiences where effective communication led to successful outcomes.
✨Familiarise Yourself with Shift Work
As the position requires working in shifts, especially during US/Singapore hours, be ready to discuss your flexibility and previous experiences with shift work. This will show your readiness for the demands of the role.
