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- Tasks: Provide top-notch AV and IT support to students and staff.
- Company: Join a dynamic academic environment focused on innovation.
- Benefits: Competitive salary, supportive team, and opportunities for growth.
- Why this job: Make a real difference by enhancing user experiences with tech.
- Qualifications: Customer service skills and a passion for tech support.
- Other info: Be part of a collaborative team dedicated to continuous improvement.
The predicted salary is between 22600 - 29300 £ per year.
£25,660 - £29,415 per annum (depending on experience)
A minimum of 37.5 hours per week
Permanent
About the Role:
- Work in partnership with academic departments and professional services to deliver consistently high-quality AV and IT support service to students and staff.
- Provide a customer-focused, approachable and responsive helpdesk service, ensuring a positive user experience across all interactions.
- Take a proactive role in the maintenance, monitoring and continuous improvement of AV and IT systems.
- Deliver timely and effective reactive support, diagnosing and resolving technical issues as they arise.
- Actively contribute as a key member of the AV and IT support function, supporting service improvements and the smooth operation of services.
IT Service Desk Engineer in Gloucester employer: eTeach UK Limited
Contact Detail:
eTeach UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Engineer in Gloucester
✨Tip Number 1
Network like a pro! Reach out to current IT Service Desk Engineers on LinkedIn or at local tech meetups. Ask them about their experiences and any tips they might have for landing a role like this.
✨Tip Number 2
Show off your skills! If you’ve got experience with AV and IT systems, make sure to highlight that in conversations. Share specific examples of how you've improved user experiences or resolved technical issues.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and technical support. Role-play with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for passionate individuals who want to contribute to our team. It’s the best way to ensure your application gets noticed!
We think you need these skills to ace IT Service Desk Engineer in Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the IT Service Desk Engineer role. We want to see how your background aligns with providing top-notch AV and IT support!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering excellent customer service and how you can contribute to our team at StudySmarter.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved technical issues in the past. We love seeing proactive approaches to problem-solving!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter.
How to prepare for a job interview at eTeach UK Limited
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills listed in the job description. Be ready to discuss your experience with AV and IT systems, as well as any troubleshooting you've done. They’ll likely ask you to solve a problem on the spot, so practice common scenarios.
✨Show Off Your Customer Service Skills
Since this role is all about providing a great user experience, think of examples where you've gone above and beyond for customers. Prepare to share stories that highlight your approachability and responsiveness, as these traits are key for a helpdesk role.
✨Be Proactive About Improvement
They’re looking for someone who can contribute to service improvements. Come prepared with ideas or suggestions based on your previous experiences. This shows that you’re not just reactive but also forward-thinking, which is a big plus.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about their current challenges with AV and IT support or how they measure success in this role. This demonstrates your genuine interest and helps you gauge if the company is the right fit for you.
