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- Tasks: Provide top-notch IT support to staff and learners, enhancing their experience.
- Company: Join City Lit, London's largest adult learning provider with a vibrant community.
- Benefits: Enjoy flexible working, generous course discounts, and a supportive work environment.
- Why this job: Make a real difference in people's lives through technology and learning.
- Qualifications: Accredited IT qualifications or computing degree; strong organisational skills required.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 25000 - 33000 £ per year.
Location: Covent Garden, London
Salary: £25,000 – £33,000 depending on experience
Hours of Work: 37.5 hours per week, 08:30 – 20:30 Monday – Friday and 09:30 – 15:00 Saturday – Sunday on a rota system
35 days annual leave plus bank holidays, in addition to many other excellent benefits on offer.
Are you a driven and proactive First/Second Line IT Support Analyst? Then join our IT Department to provide excellent support to our staff and learners, helping to bring together people across the capital and beyond and to enrich lives through learning.
Be Part of Our Community
City Lit is London's largest provider of learning for adults, inspiring over 30,000 students a year and offering more than 5,000 courses, online and face-to-face. As a leader in our field, who have recently been rated as outstanding in all areas by Ofsted, we have a century’s reputation for delivering the highest quality student experience. Partnering with community organisations across London, we deliver bespoke projects that support individuals and communities.
How to apply
To be considered, please submit your CV and a covering letter, detailing your skills and experience.
Requirements
- Have a vendor recognised accreditation (MCDST, MCP, MCSA) or a computing degree.
- Be well organised and self-motivated, with a desire to develop IT skills and suggest solutions and improvements.
- Have strong prioritisation and time-management skills.
- Have familiarity with the following:
- Networking principles (TCP/IP)
- Microsoft Active Directory (Users & Computers) on-prem and Azure AD
- Microsoft Windows
- Microsoft Office on-prem and M365
- Windows event logs
- Helpdesk software
Benefits
- Flexible working
- Generous course discounts that include friends and family
- Pension scheme plus life assurance and enhanced Family Friendly leave
- Season ticket loan programme
- Access to student discounts programme (Totum) and other discounted retail platforms
- Preferential rates with Fitness First
- 24/7 Employee Assistance Programme; access to online or over-the-phone GP service
Organisation values
Sited in London’s creative community of Covent Garden, City Lit is a thriving hub of learning and opportunity with a palpable sense of purpose and identity and a culture of equality and inclusivity. We know diversity fosters creativity and innovation and we are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented; these include applications from Black, Asian and minority ethnic backgrounds, those who have a disability and the LGBTQI+ community. We provide a professional and supportive community that blends teaching and learning to deliver endless possibilities.
Additional information
For full details of the role, please refer to the Job Description. We reserve the right to close this role early should we receive a high volume of applications.
Closing Date: 15 February 2025
Interview Dates: week commencing 2 March 2025
First/Second Line IT Support Analyst employer: eTeach UK Limited
Contact Detail:
eTeach UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First/Second Line IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your answers. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Show off your skills! If you’ve got any projects or experiences that highlight your IT support abilities, make sure to discuss them during interviews. Real-life examples can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace First/Second Line IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of First/Second Line IT Support Analyst. Highlight relevant experience and skills that match the job description, like your familiarity with Microsoft Active Directory and networking principles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills can benefit our community at City Lit. Be genuine and let your personality come through!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've successfully solved IT issues. We love seeing how you approach challenges and suggest improvements, so make it clear how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at eTeach UK Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around networking principles, Microsoft Active Directory, and the software mentioned in the job description. Being able to discuss these topics confidently will show that you're well-prepared and serious about the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Think about specific situations where you identified a problem, suggested a solution, and implemented it successfully. This will demonstrate your proactive approach and ability to think on your feet.
✨Familiarise Yourself with the Company Culture
City Lit values inclusivity and community, so do a bit of research on their mission and values. Be ready to discuss how your personal values align with theirs and how you can contribute to their supportive environment.
✨Practice Your Communication Skills
As an IT Support Analyst, you'll need to explain technical concepts to non-technical staff. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with this aspect.
