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- Tasks: Support the manager, lead the team, and ensure excellent customer service.
- Company: Join ETB Autocentres, a leader in automotive services with a friendly culture.
- Benefits: Competitive salary, bonus, extra holiday, and career progression opportunities.
- Other info: Enjoy a varied role with genuine opportunities for growth.
- Why this job: Make a real impact in a dynamic environment while developing your skills.
- Qualifications: Experience in automotive service and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
About ETB Autocentres
At ETB Autocentres, we do more than fit tyres, align wheels, and replace exhausts and batteries. We provide full vehicle servicing, brake and suspension replacement, diagnostics, MOTs, and air conditioning services. We take pride in delivering reliable, friendly service and high-quality workmanship across all of our locations. If you are motivated, reliable, and looking to develop your career in a fast‑paced automotive environment, we’d love to hear from you.
The Role
The Assistant Autocentre Manager supports the Autocentre Manager in the day‑to‑day running of the depot. You will help lead the team, deliver excellent customer service, and ensure efficient workshop scheduling and workflow. This role combines team leadership, customer interaction, and hands‑on operational support. No two days are the same, making this a varied and rewarding position with real opportunity for career development.
Key Responsibilities
- Support the Autocentre Manager in leading and motivating the workshop and front‑of‑house teams.
- Help ensure the delivery of excellent customer service at all times.
- Assist with workshop scheduling, job flow, and communicating progress to customers.
- Provide technical support and product knowledge across tyres, MOTs, servicing, repairs, brakes, and general maintenance.
- Maintain high standards of workmanship, safety, and housekeeping in the workshop.
- Contribute to meeting depot performance targets and KPIs.
- Lead by example, representing ETB’s values in professionalism, fairness, and teamwork.
- Cover management duties when the Autocentre Manager is away.
Skills & Experience Required:
- Experience in the automotive Service, Maintenance, and Repair sector.
- Working knowledge of tyres, brakes, servicing, repairs, and related workshop processes.
- Confident communication and customer service skills.
- A positive, approachable, team‑focused attitude.
- Full UK driving licence.
Preferred (but not essential):
- Previous experience supervising or leading a team.
- Fast‑fit or independent garage background.
- MOT knowledge or qualifications.
Benefits
- Competitive salary (dependent on experience)
- Discretionary bonus
- 4 weeks annual holiday
- Birthday half‑day off (T&Cs apply)
- Additional holiday days linked to length of service (T&Cs apply)
- Genuine opportunities for career progression within a stable and growing business
If you take pride in your work, enjoy helping customers, and are ready to take the next step in your career, we’d like to hear from you.
Assistant Manager employer: ETB Ltd
Contact Detail:
ETB Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Get to know the company! Research ETB Autocentres and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 3
Prepare for the interview by practising common questions related to team leadership and customer service. Think of examples from your past experiences that highlight your skills in these areas, as they’re crucial for the Assistant Manager role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Your Passion for Automotive: When writing your application, let us see your enthusiasm for the automotive industry. Share any relevant experiences or projects that highlight your love for cars and customer service. This will help us understand why you're a great fit for the Assistant Manager role.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to match the job description. Highlight your experience in service, maintenance, and repair, and how it aligns with our values at ETB Autocentres. We want to see how you can contribute to our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant to the role. We appreciate a well-structured application that makes it easy for us to see your qualifications and skills.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application reaches us quickly and securely. Plus, it shows you're proactive and keen to join our team at ETB Autocentres!
How to prepare for a job interview at ETB Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of automotive services, especially tyres, brakes, and servicing. Being able to discuss these topics confidently will show that you're not just a good fit for the role but also genuinely interested in the industry.
✨Showcase Your Leadership Skills
Since the role involves supporting the Autocentre Manager and leading a team, be prepared to share examples of how you've motivated or managed a team in the past. Highlight any experiences where you’ve successfully led a project or improved team performance.
✨Customer Service is Key
ETB Autocentres prides itself on excellent customer service, so think of specific instances where you've gone above and beyond for a customer. This will demonstrate your commitment to delivering a friendly and reliable service.
✨Ask Smart Questions
Prepare some thoughtful questions about the company culture, team dynamics, and performance targets. This shows that you're not only interested in the role but also keen on contributing to the company's success and growth.