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- Tasks: Provide top-notch IT support and collaborate on exciting tech projects.
- Company: Dynamic Managed Service Provider with a focus on growth and innovation.
- Benefits: Competitive salary, remote work, training funding, and extra holiday for service.
- Why this job: Join a supportive team and gain hands-on experience across diverse technologies.
- Qualifications: Experience in IT support and strong communication skills required.
- Other info: Flexible work environment with clear career progression opportunities.
The predicted salary is between 27000 - 30000 £ per year.
Location: Surrey / London – Home-Based with Travel to Customer Sites
Salary: £27 – £30,000 per annum (depending on experience)
Employment Type: Full-Time
Our client is a modern MSP with real growth, great culture and varied tech exposure. They support a wide range of clients across industries, giving their Engineers exposure to the full modern ecosystems.
They are searching for an IT Service Engineer who’s passionate about technology, great with people, and eager to grow in a supportive, fast-paced MSP environment. You’ll work from home, visit customer sites, collaborate closely with their technical team, and play an important role in delivering excellent service across their client base.
Why You’ll Love Working with Our Client:
- Home-Based with varied customer work.
- Career Growth – You won't be stuck in a silo. You’ll gain exposure across:
- Microsoft 365
- Azure / Entra ID
- Intune / Endpoint Management
- Windows, macOS and iOS
- Hardware deployments
- Networking fundamentals
Tools and Financial Security:
- Modern, high-spec IT equipment.
- Company mobile phone.
- Pension scheme.
- All software and tools provided.
What You’ll Be Doing – Service Desk and Technical Support:
You’ll be the first point of contact for incoming support requests and will:
- Handle queries via phone, email, and our client’s ticketing system.
- Diagnose and resolve 1st / 2nd Line issues efficiently.
- Log and manage tickets with clear communication and updates.
- Provide excellent customer service at all times.
- Customer onsite visits.
You will regularly visit customer sites to:
- Install, configure, and deploy new hardware.
- Deliver face-to-face support.
- Assist with project rollouts, system upgrades, or migration support.
- Build strong, positive relationships with end users.
Operational and Technical Ownership:
You will also:
- Receive, set up, and configure hardware to customer specifications.
- Create detailed build guides and documentation.
- Contribute to improving internal processes and knowledge articles.
- Collaborate closely with our client’s 2nd and 3rd Line teams.
- Stay updated with modern technologies and best practices.
What They’re Looking For:
Essential Skills and Experience:
- Experience working in a Managed Service Provider or B2B IT support environment.
- Strong understanding of Microsoft 365, Azure / Entra ID, Windows 11, macOS and iOS.
- Excellent communication and customer service skills.
- A proactive, problem-solving mindset.
- Ability to manage multiple priorities and deadlines.
- Strong organisation and documentation skills.
Travel Requirements:
Due to the nature of the role:
- A full, valid UK driving licence and access to your own vehicle is essential.
- You must be able to travel reliably to customer sites across London, Surrey, and wider UK when required.
Desirable Skills (Not Essential):
- Intune / Endpoint Manager.
- Networking basics.
- Hardware deployment experience.
- Prior involvement in IT projects.
If you’re passionate about delivering great IT support, want variety in your work, and are excited to develop your skills in a modern MSP environment, our client would love to hear from you. Apply now through their recruitment partner’s portal and take the next step in your IT career.
IT Service Engineer in Woking employer: eTalent
Contact Detail:
eTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Engineer in Woking
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely excited about what they do and how you can contribute.
✨Tip Number 3
Practice your technical skills! Brush up on Microsoft 365, Azure, and other relevant tech. Be ready to demonstrate your problem-solving abilities during technical assessments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing passionate candidates who are eager to grow with us.
We think you need these skills to ace IT Service Engineer in Woking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Service Engineer role. Highlight your experience with Microsoft 365, Azure, and any customer service roles you've had. We want to see how you fit into our modern MSP culture!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for technology and why you’re excited about this role. Let us know how your proactive mindset and problem-solving skills can contribute to our team. Keep it friendly and engaging!
Showcase Your Communication Skills: Since you'll be the first point of contact for support requests, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t hesitate to share examples of how you've provided great customer service in the past.
Apply Through Our Website: We encourage you to apply directly through our recruitment partner’s portal. It’s the best way for us to receive your application and get to know you better. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at eTalent
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and the various operating systems mentioned in the job description. Be ready to discuss how you've used these technologies in past roles or projects, as this will show your passion for tech and your ability to handle the responsibilities of the IT Service Engineer position.
✨Show Off Your People Skills
Since this role involves a lot of customer interaction, practice how you'll communicate effectively with clients. Think of examples where you've provided excellent customer service or resolved conflicts. Being personable and approachable can set you apart from other candidates.
✨Prepare for Scenario Questions
Expect to be asked about how you'd handle specific technical issues or customer scenarios. Prepare by thinking through common problems you might face in an MSP environment and how you would resolve them. This shows that you're proactive and ready to tackle challenges head-on.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the company culture, team dynamics, or opportunities for growth. This not only demonstrates your interest in the role but also helps you gauge if the company is the right fit for you. Remember, interviews are a two-way street!