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For Companies At a Glance
- Tasks: Lead daily operations of a dynamic serviced accommodation business.
- Company: Join a fast-growing, people-first company in the North East.
- Benefits: Enjoy flexible hybrid working, performance bonuses, and training perks.
- Why this job: Be part of a purpose-driven team that values growth and impact.
- Qualifications: Experience in management or operations, ideally in hospitality or property.
- Other info: Opportunity to work with a supportive team and make a real difference.
£28,000 - £30,000 + performance-based bonus
Hybrid (North East) Full-time (40 hrs/week over 5 days)
Flexible hours - 8am - 7pm 40hr per week. With the option of working 5 days over 6 (e.g. work a Saturday instead of a Wednesday one week)
Training & development Holidays + perks
Our clients are a fast-growing, people-first business that truly values their team as much as their guests. They are building something special in the North East: flexible, high-quality stays for contractors, families, and re-locators all delivered with heart, hustle, and local know-how.
Your Role
As the Operations Manager, you will take the reins on the day-to-day running of the serviced accommodation business. This is a hands-on, people-focused role with a strategic edge perfect for someone who thrives in a dynamic environment and loves to make things work smarter.
You will be responsible for:
- Overseeing operations across multiple properties from guest experience to housekeeping to maintenance.
- Managing staff and contractors, ensuring everyone is aligned, supported, and delivering high standards.
- Driving efficiency through smart systems, processes, and tools.
- Maximising occupancy through savvy calendar management, direct bookings, and client relationships.
- Supporting growth, improving revenue, and contributing to wider business strategy.
- Being the go-to problem-solver, whether that’s guest issues, system hiccups, or unexpected challenges.
Who You Are
You have a natural knack for getting things done, keeping people motivated, and spotting opportunities to improve. Our client is looking for someone with:
- Previous experience in a managerial or operations role, ideally within hospitality, property, or serviced accommodation.
- Customer-first mindset with a strong background in service.
- Strong organisation and planning skills; you love a to-do list and know how to prioritise.
- Confidence with budgets and financial planning.
- Strategic thinking and sound decision-making skills.
- SEO or marketing know-how (a bonus!) to help support direct bookings.
- Resilience; you stay calm under pressure and take challenges in your stride.
- Tech-savviness; comfortable with operational software, booking platforms, and communication tools.
- Full Drivers Licence with your own vehicle.
Why Join Them
- People-first culture; they value you as much as their guests.
- Real growth opportunities; they are expanding fast and you will grow with them.
- Flexible hybrid working; work from home and their local office (3-4 days a week).
- Purpose-driven impact; help people in transition find comfort, safety, and care.
- Perks; performance bonus, holidays, training, and a team that’s got your back.
If you’re ready to take the lead in a business that’s personal, ambitious, and anything but ordinary, they would love to hear from you. Apply now and grow.
Operations Manager employer: eTalent
Contact Detail:
eTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with the serviced accommodation industry. Research trends, challenges, and best practices to demonstrate your knowledge during interviews. This will show that you're genuinely interested in the role and understand the business landscape.
✨Tip Number 2
Network with professionals in the hospitality and property sectors. Attend local events or join online forums to connect with others in the field. Building relationships can lead to valuable insights and potential referrals for the Operations Manager position.
✨Tip Number 3
Prepare specific examples of how you've improved operations or enhanced customer experiences in previous roles. Being able to share these success stories will highlight your problem-solving skills and strategic thinking, which are crucial for this position.
✨Tip Number 4
Showcase your tech-savviness by familiarising yourself with common operational software and booking platforms used in the industry. Mentioning your comfort with these tools during discussions can set you apart as a candidate who is ready to hit the ground running.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations or management roles, particularly within hospitality or serviced accommodation. Use specific examples that demonstrate your ability to oversee multiple properties and manage teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-first mindset and strategic thinking. Mention how your skills align with the company's mission and values, and express your enthusiasm for contributing to their growth.
Highlight Relevant Skills: In your application, emphasise your organisational skills, budget management experience, and tech-savviness. If you have SEO or marketing knowledge, be sure to include that as it could set you apart from other candidates.
Showcase Problem-Solving Abilities: Provide examples of how you've successfully navigated challenges in previous roles. This could include resolving guest issues or improving operational efficiency. Demonstrating resilience and a proactive approach will resonate well with the hiring team.
How to prepare for a job interview at eTalent
✨Showcase Your People Skills
As an Operations Manager, you'll be managing staff and contractors. Highlight your experience in motivating teams and ensuring high standards of service during the interview. Share specific examples of how you've successfully led a team in the past.
✨Demonstrate Strategic Thinking
The role requires a strategic edge, so be prepared to discuss how you've driven efficiency and maximised occupancy in previous positions. Bring along any data or case studies that illustrate your ability to think strategically and make sound decisions.
✨Emphasise Your Customer-First Mindset
This company values a customer-first approach, so be ready to talk about how you've prioritised customer satisfaction in your past roles. Share stories that demonstrate your commitment to providing excellent service and resolving guest issues effectively.
✨Be Tech-Savvy
Familiarity with operational software and booking platforms is crucial for this position. During the interview, mention any relevant tools you've used and how they helped streamline operations. This will show that you're comfortable with the tech side of the role.
