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For Companies At a Glance
- Tasks: Lead a team providing 2nd/3rd line IT support and manage complex technical issues.
- Company: Join a dynamic Managed Services Provider supporting clients across Scotland and beyond.
- Benefits: Enjoy a competitive salary, flexible Fridays, and 28 days of annual leave.
- Why this job: Make an impact in a growing company with leadership opportunities and diverse tech exposure.
- Qualifications: 3-5 years in IT support, strong troubleshooting skills, and experience with Microsoft technologies required.
- Other info: Passionate about IT? This is your chance to step into a leadership role!
If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.
Location: Perth, Scotland
Salary: £31,000 – £35,000 per annum
Type: Full-Time | On-site
Step into leadership. Grow with our client. Make your mark.
Our client is a small but ambitious Managed Services Provider (MSP) supporting clients across Scotland, the UK, and internationally. They deliver trusted IT support, cyber security, and technology solutions across a wide range of sectors.
They are looking for a skilled and motivated IT Helpdesk Engineer to join them as a 2nd/3rd Line Team Lead. This is an excellent opportunity for someone with strong technical skills and leadership potential who wants to be part of a growing company where your voice and contributions make a real impact.
What They Offer
- Competitive salary of £31,000 – £35,000 per year
- 28 days of annual leave (including bank holidays)
- Pension scheme
- Flexible Friday rota for early finishes
- Leadership and career progression opportunities
- A supportive, close-knit team environment
- Exposure to a wide range of technologies and industries
Key Responsibilities
- Provide 2nd/3rd line support for a wide client base across multiple industries.
- Lead and support junior team members across 1st and 2nd line functions.
- Take ownership of complex technical issues and ensure timely resolution.
- Manage and deliver IT projects from planning through to implementation.
- Advise clients on IT strategy, systems architecture, and future planning.
- Research and recommend innovative solutions to meet client needs.
- Support and maintain a range of IT infrastructure and systems.
- Lead the implementation of cybersecurity best practices within the IT support team, ensuring secure management of systems, data, and user access, while supporting compliance and incident response efforts.
Key Skills and Experience
- 3–5 years of experience in IT support or Helpdesk roles (MSP experience preferred)
- Strong troubleshooting skills in Windows environments
- Experience with:
- Microsoft 365 administration (Intune, SharePoint, Exchange, licensing)
- Microsoft Azure (VMs, Storage, Vault, Storage Accounts)
- Virtualisation technologies (VMware, Hyper-V)
- Networking fundamentals (DNS, DHCP, SMB, VPNs)
- Firewalls, routers, managed switches, and Wi-Fi network configuration
- Email security protocols (DMARC, DKIM, SPF)
- Command Line and PowerShell scripting
- Remote Monitoring and Management tools (RMM)
- Apple Mac troubleshooting and Unix command line (preferred)
Based in Perth, Scotland, our client is a dynamic MSP offering managed IT support and cyber security services. They support a broad client base throughout the UK and internationally. As they continue to grow, they are looking for talented individuals to join their team and grow with them.
How to Apply
If you’re passionate about IT, ready to step into a leadership role, and looking for a new challenge with a company that values its people – our client wants to hear from you. Apply today and take the next step in your IT career.
IT Helpdesk 2nd/3rd Line - Team Lead employer: eTalent
Contact Detail:
eTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk 2nd/3rd Line - Team Lead
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Azure, and virtualisation tools. Being able to discuss your hands-on experience with these technologies during an interview will demonstrate your technical expertise.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully led a team or managed projects in the past. Highlighting your ability to mentor junior staff and handle complex issues will make you stand out as a candidate.
✨Tip Number 3
Research the company’s client base and the industries they serve. Understanding their specific needs and challenges will allow you to tailor your responses in the interview, showing that you're not just a fit for the role but also for the company culture.
✨Tip Number 4
Prepare thoughtful questions about the company's approach to IT strategy and cybersecurity practices. This will not only show your interest in the role but also your proactive mindset in contributing to their goals.
We think you need these skills to ace IT Helpdesk 2nd/3rd Line - Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and leadership. Emphasise your troubleshooting skills, especially in Windows environments and any experience with Microsoft 365 or Azure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your leadership potential. Mention specific examples of how you've successfully managed projects or supported team members in previous roles.
Highlight Technical Skills: In your application, clearly list your technical skills related to the job description, such as experience with virtualisation technologies, networking fundamentals, and cybersecurity best practices.
Showcase Communication Abilities: Since strong communication skills are essential for this role, provide examples in your application of how you've effectively communicated with clients or team members in past positions.
How to prepare for a job interview at eTalent
✨Showcase Your Technical Skills
Make sure to highlight your experience with the specific technologies mentioned in the job description, such as Microsoft 365, Azure, and virtualisation technologies. Be prepared to discuss how you've used these tools in past roles and any challenges you've overcome.
✨Demonstrate Leadership Potential
Since this role involves leading a team, share examples of how you've successfully managed or mentored others in previous positions. Discuss your approach to leadership and how you can support junior team members in their development.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and technical troubleshooting skills. Prepare to walk through how you would handle complex technical issues or manage IT projects from start to finish, showcasing your strategic thinking.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently, both verbally and in writing. This will help demonstrate your ability to advise clients and collaborate effectively with your team.
