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- Tasks: Manage office administration and support customer queries in a dynamic environment.
- Company: Established dance footwear manufacturer in South East England with a supportive culture.
- Benefits: Flexible hours, competitive pay, career development, and team events.
- Why this job: Join a thriving business and make a real impact while growing your career.
- Qualifications: Strong communication skills, attention to detail, and customer service experience.
- Other info: Great progression opportunities into sales or customer service roles.
The predicted salary is between 13 - 15 £ per hour.
Are you a competent and committed Administrator who loves to manage all aspects of a busy office, and who loves being a fundamental part of a successful business? Are you frustrated because you’re not getting the support, flexibility of working hours, or being rewarded appropriately by your present employer? Are you highly organised, pride yourself with accuracy and attention to detail, and have a proven ability to follow procedures?
The successful candidate will possess strong communication skills, both written and verbal, and exceptional customer service strengths. If this sounds like you, and you want to join a supportive environment that recognises and appreciates your diligent efforts, then read on.
Our client is a well-established business in South East England that manufactures high-quality dance footwear. They are seeking an enthusiastic and committed Administrative Assistant to manage all areas of office administration, with the ability to work independently, as well as part of a team. This role offers potential progression into Sales Support, Office Administration Specialist, or Customer Service Lead, as the business needs develop.
Benefits- Results-based bonus structure
- Company pension scheme
- Flexible working hours
- Career development opportunities
- Training and development
- Team and industry events
- Good access to local public transport
- Time off over Christmas
- Additional holidays for long service
3-4 hours per day preferably spread over 4-5 days a week. £13-£15 p/h dependant on experience.
Key Responsibilities- Order and Customer Requests: Handle incoming customer queries related to orders, exchanges, and refunds. Track, record, and process return requests. Follow established processes for refunds and replacements. Provide correct information to customers around shipping time, sizing, or order status. Update order notes within systems to keep customer records current.
- Administrative and Clerical Support: General office admin. Filing and digital record keeping. Updating spreadsheets and databases. Email inbox monitoring, routing and tagging. Processing and categorising customer communications. Taking messages and delegating escalations.
- Operational Support: Assist staff members with sales-related admin tasks, and logistical or stock-related admin tasks. Help with packaging, labelling, or scanning orders during busy periods. Unpacking (shelf stacking) and sorting deliveries every four weeks.
- Returns and Exchange Processing: Receive returned items. Log return data. Check product condition against return reason. Prepare replacement shipments. Process refunds through approved channels. Communicate return outcomes to customers.
- Customer Service Support: Provide polite and accurate communication. Send confirmation emails and update notifications. Route higher-level enquiries to senior staff. Escalate complaints or sensitive issues to relevant staff.
- Strong communication and written clarity.
- Friendly and professional customer manner.
- High level of accuracy and attention to detail.
- Ability to follow procedures.
- Good organisational ability.
- Proactive attitude.
- Comfortable using desktop software and online platforms.
- Able to multitask without losing accuracy.
- Customer service or retail admin.
- Office administration.
- Working with inventory or orders.
- Experience in a small business environment.
- Knowledge of social media platforms advantageous.
- Query resolution time.
- Return / exchange processing time.
- Accuracy of admin data.
- Customer satisfaction in responses.
- Reduction in administrative workload for senior staff.
- Smoothness of office support.
- Ability to work independently.
If you want to join a well-established business and be a catalyst for their future growth, then this is the job for you! Our client’s selection process is unique in the marketplace and attracts motivated, productive team members, who they know will be successful and have a great career with themselves. They look forward to hearing from you. Don’t miss this opportunity. Start your application NOW!
Administrative Assistant in Essex employer: eTalent
Contact Detail:
eTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Assistant in Essex
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for an Administrative Assistant role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to office administration and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of your organisational abilities and attention to detail to the interview. Whether it's a spreadsheet or a project you managed, having tangible proof can set you apart from the competition.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing enthusiastic candidates who are eager to join our supportive environment.
We think you need these skills to ace Administrative Assistant in Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Administrative Assistant role. Highlight your organisational skills, attention to detail, and any relevant experience in office administration. We want to see how you can bring your unique strengths to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share specific examples of how you've successfully managed office tasks or provided excellent customer service in the past. Let us know why you're the perfect fit!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your written application reflects that. Keep your language clear and professional, and double-check for any typos or errors. We appreciate clarity and accuracy, so let’s see that in your application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our supportive environment!
How to prepare for a job interview at eTalent
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their products, values, and culture. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Organisational Skills
As an Administrative Assistant, being organised is key. Prepare examples from your past experiences where your organisational skills made a difference. Whether it’s managing schedules or handling customer queries, be ready to discuss how you keep everything running smoothly.
✨Practice Your Communication Skills
Strong communication is crucial for this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with discussing your experiences and answering common interview questions.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and company culture. This shows that you’re engaged and serious about the position, plus it gives you valuable insights into whether this is the right fit for you.