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- Tasks: Provide top-notch IT support and collaborate on exciting tech projects.
- Company: Dynamic Managed Service Provider with a vibrant culture and growth opportunities.
- Benefits: Competitive salary, remote work, training funding, and extra holiday for your birthday.
- Why this job: Gain hands-on experience while working with diverse technologies and clients.
- Qualifications: Experience in IT support and strong communication skills are essential.
- Other info: Enjoy a flexible work environment with clear paths for career progression.
The predicted salary is between 27000 - 30000 £ per year.
Location: Surrey / London Home-Based with Travel to Customer Sites
Salary: £27,000 - £30,000 per annum (depending on experience)
Employment Type: Full-Time
Our client is a modern MSP with real growth, great culture and varied tech exposure. They support a wide range of clients across industries, giving their Engineers exposure to the full modern ecosystems.
They are searching for an IT Service Engineer who is passionate about technology, great with people, and eager to grow in a supportive, fast-paced MSP environment. You will work from home, visit customer sites, collaborate closely with their technical team, and play an important role in delivering excellent service across their client base.
Why You’ll Love Working with Our Client:
- Home-Based with varied customer work. Enjoy the flexibility of working from home while still getting hands-on experience through customer site visits across Surrey, London, and occasionally further afield.
- Career Growth: You won't be stuck in a silo. You'll gain exposure across Microsoft 365, Azure / Entra ID, Intune / Endpoint Management, Windows, macOS and iOS, Hardware deployments, Networking fundamentals, and get stuck into real project work.
- Clear progression into 2nd Line, Projects, or Technical Specialist roles.
- Certification Funding and Exam Incentive Scheme: Our client invests in your technical development through sponsored training, funded Microsoft exams, and incentive scheme for passed certifications.
- Private medical insurance.
- Employee Assistance Programme.
- 20 days annual leave plus bank holidays.
- Your birthday off, paid.
- One additional day of holiday for every year of service after year one.
Tools and Financial Security:
- Modern, high-spec IT equipment.
- Company mobile phone.
- Pension scheme.
- All software and tools provided.
What You’ll Be Doing - Service Desk and Technical Support:
You’ll be the first point of contact for incoming support requests and will:
- Handle queries via phone, email, and our client’s ticketing system.
- Diagnose and resolve 1st / 2nd Line issues efficiently.
- Log and manage tickets with clear communication and updates.
- Provide excellent customer service at all times.
- Conduct customer onsite visits.
You will regularly visit customer sites to:
- Install, configure, and deploy new hardware.
- Deliver face-to-face support.
- Assist with project rollouts, system upgrades, or migration support.
- Build strong, positive relationships with end users.
Operational and Technical Ownership:
You will also:
- Receive, set up, and configure hardware to customer specifications.
- Create detailed build guides and documentation.
- Contribute to improving internal processes and knowledge articles.
- Collaborate closely with our client’s 2nd and 3rd Line teams.
- Stay updated with modern technologies and best practices.
What They’re Looking For:
Essential Skills and Experience:
- Experience working in a Managed Service Provider or B2B IT support environment.
- Strong understanding of Microsoft 365, Azure / Entra ID, Windows 11, macOS and iOS.
- Excellent communication and customer service skills.
- A proactive, problem-solving mindset.
- Ability to manage multiple priorities and deadlines.
- Strong organisation and documentation skills.
Travel Requirements:
Due to the nature of the role:
- A full, valid UK driving licence and access to your own vehicle is essential.
- You must be able to travel reliably to customer sites across London, Surrey, and wider UK when required.
Desirable Skills (Not Essential):
- Intune / Endpoint Manager.
- Networking basics.
- Hardware deployment experience.
- Prior involvement in IT projects.
If you’re passionate about delivering great IT support, want variety in your work, and are excited to develop your skills in a modern MSP environment, our client would love to hear from you. Apply now through their recruitment partner’s portal and take the next step in your IT career.
IT Service Engineer in England employer: eTalent
Contact Detail:
eTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Engineer in England
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common IT Service Engineer questions and practice your answers. Show off your problem-solving skills and how you handle customer service situations.
✨Tip Number 3
Don’t just apply anywhere—focus on companies that excite you! Check out our website for roles that match your passion for technology and growth in a supportive environment.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind. It shows you're keen and professional, which is always a plus in the tech world.
We think you need these skills to ace IT Service Engineer in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Service Engineer role. Highlight your experience with Microsoft 365, Azure, and any customer service roles you've had. We want to see how you fit into our modern MSP culture!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for technology and why you’re excited about this role. Let us know how your proactive mindset and problem-solving skills can contribute to our team.
Showcase Your Communication Skills: Since you'll be the first point of contact for support requests, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can handle queries effectively.
Apply Through Our Website: We encourage you to apply directly through our recruitment partner's portal. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at eTalent
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft 365, Azure, and the various operating systems mentioned in the job description. Being able to discuss these technologies confidently will show that you're not just a candidate, but a passionate IT Service Engineer ready to tackle real-world challenges.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples of how you've provided excellent service in the past. Think about specific situations where you resolved issues or built strong relationships with clients. This will demonstrate your ability to handle queries effectively and maintain a positive rapport.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to troubleshooting or project rollouts. Practise articulating your thought process and problem-solving approach. This will help you convey your proactive mindset and ability to manage multiple priorities under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be involved in, or how the company supports ongoing training and certification. This shows your genuine interest in the role and helps you assess if it's the right fit for you.